Elaine Bohac
Fort Drum,USA
Summary
Dedicated professional with extensive expertise in administrative management, onboarding processes, account management, and vendor relations. Proven track record of delivering exceptional customer service while adapting to diverse environments. Strong focus on operational excellence and efficiency in all tasks.
Overview
12
12
years of professional experience
Work History
Security Clerk / Badge Operations
Provost Marshall Office WBAMC
Fort Bliss, TX
01.2020 - 07.2021
- Inputted all hospital personnel into new CCURE database to ensure accurate badge access and secure restricted areas during transition to new facility.
- Provide key access and control to all contractor and personnel within the new facility.
- Maintained access control and monitored patron activities to enhance security measures.
- Monitored security CCTV system for incidents and maintained accurate incident records to ensure hospital safety and security.
- Identify and coordinate the response of the medical center’s staff during all codes.
- Provides administrative support by receiving and recording personnel, telephone, radio messages and instructions involving emergencies, complaints, violations, accidents, and requests for information and assistance.
- Relayed messages to supervisor and interoffice staff to enhance communication and support operational efficiency.
Administrative Support Assistant
CYS
Fort Bliss, TX
10.2019 - 01.2020
- Provided administrative support by preparing mail, copying, distributing correspondence, and creating memorandums and Daily Activity Reports to ensure smooth day-to-day operations.
- Utilizes CYMS system for record keeping and financial duties.
- Registers/terminates children/youth into or out of the CYMS program and/or waiting list database.
- Maintain files and records with efficiency and accuracy.
- Provide customer service in-person and over the phone to parents.
- Communicated with clients to resolve inquiries and issues, ensuring satisfaction and fostering positive relationships.
- Welcomed visitors and guided them with assistance and directions to enhance their experience at the organization.
- Provides access control to CYS Facilities.
- Refers to agency regulations and other typical office reference materials to ensure proper format, grammatical accuracy, and correct terminology.
Accounting and Administrative Tech
Army Lodging
Grafenwoehr, Germany
05.2017 - 03.2019
- Maintaining all financial records, summarizing and compiling for hotel's financial reports to include Daily Activity Reports (DAR).
- Complete all end of month financial reports to ensure accuracy and budget control within the facility.
- Managed accounting and reporting system for nonexpendable and expendable property, executing routine property management tasks in accordance with established policies.
- Facilitated contractor communication through blanket purchase agreements to enhance hotel operations.
- Plans, coordinates and manages all contract cost and functions critical to the mission of the hotel using the PRISM (Capital Purchase / Minor Construction project) system for our facility.
- Army Lodging provides accommodation services for military personnel and their families.
- Reconciled accounts and ensured compliance with federal accounting standards.
- Assisted in budget preparation and tracked expenditures for lodging facilities to support financial planning.
- Managed payroll functions and ensured timely employee compensation.
- Reviewed candidate resumes to identify suitable applicants for open positions.
- Provided training and support to new hiring team members on best practices.
- Ensured compliance with applicable laws governing equal employment opportunity.
- Assisted with data entry and maintained accurate records in databases.
Hotel Front Desk Clerk
Army Lodging
Grafenwoehr, Germany
04.2016 - 05.2017
- Provided exceptional customer service to enhance guest experiences.
- Provided quick and efficient check-in and check-out experiences for guests while also maintaining the most up-to-date guest information.
- Coordinated room assignments and special requests for guests.
- Resolved customer complaints promptly while adhering to company policies to maintain guest satisfaction.
- Processed payments and maintained accurate financial records.
- Prepared end-of-day procedure reports summarizing cash, check, and credit card activities to reflect daily financial performance of the hotel.
- Army Lodging provides accommodation services for military personnel and their families.
General Manager
Burger King-Carrols INC
Watertown, NY
10.2013 - 02.2015
- Directed daily operations of the restaurant and its 45 employees and management team to ensure efficient restaurant outcomes such as increasing sales, profitability, and employee retention.
- Managed staff scheduling and training to optimize team performance and service quality.
- Streamlined hiring and onboarding processes to enhance new associate integration.
- Oversaw inventory management, ensuring adequate stock levels for smooth operations.
- Developed staff schedules and managed payroll to maintain budget compliance.
- Analyzed monthly sales data to inform business development strategies.
- Monitored restaurant practices to uphold state compliance standards for health and safety.
Assistant Manager
Panera Bread
Coral Gables, FL
07.2009 - 12.2012
- Performed operational activities including inventory control, scheduling, sanitation, and stock maintenance to ensure smooth cafe operations.
- Ensured compliance with bakery-cafe procedures.
- Managed staff scheduling and training to enhance service quality and support team effectiveness.
- Developed and supervised all associates and the new management team at the training café.
- Coordinated shifts and scheduling to improve workforce allocation and responsiveness.
- Monitored food safety standards and compliance regulations effectively.
- Recruited and trained new employees to meet job requirements.
- Conducted performance evaluations to support staff development initiatives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed employee relations issues, fostering a positive workplace culture.
- Maintained compliance with labor laws and company policies throughout the hiring process.
Education
Associate of Science Degree - Culinary Arts-Honors Cum Laude
Le Cordon Bleu
Miramar, FL01-2006
High School Diploma - General Studies
South Miami Senior High
South Miami, FL07-2002
Skills
- CCURE database
- CYMS system
- Incident Reporting
- Incident documentation
- Incident Logs
- Interpersonal communication
- Access protocols
- Access Inventory
- Access Orientation
- Security Operational planning
- Operational Compliance
- Operational planning
- Payroll Processing
- DAR
- Data protection
- Accounts payable
- Record management
- Data Integrity
- Administration
- Team management
- Personnel management
- Personnel Coordination
- Employee Schedules
- Staff scheduling
- Employee training
- Team Development
- Staff assistance
- Interpersonal communication
- Customer support
- Supply support
- CPMC Performance
- Point of Sale
- ICE Comments
- Incident Analysis
- Facility Coordination
- Security Training
- Team Development
- Staff assistance
- Access protocols
- Personnel screening
- Access Orientation
Languages
- English
- Spanish
Security Clearance
Active TS/SCI security Clearance
Timeline
Security Clerk / Badge Operations
Provost Marshall Office WBAMC
01.2020 - 07.2021
Administrative Support Assistant
CYS
10.2019 - 01.2020
Accounting and Administrative Tech
Army Lodging
05.2017 - 03.2019
Hotel Front Desk Clerk
Army Lodging
04.2016 - 05.2017
General Manager
Burger King-Carrols INC
10.2013 - 02.2015
Assistant Manager
Panera Bread
07.2009 - 12.2012
Associate of Science Degree - Culinary Arts-Honors Cum Laude
Le Cordon Bleu
High School Diploma - General Studies
South Miami Senior High