Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elaine Brown

Budd Lake,NJ

Summary

Organized and dependable HR Administrator and Benefits Administration Services Associate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Benefits Administration Services Associate IV

Conduent Inc.
07.2022 - Current
  • Improve participant decision-making process by advising participants on plan provisions.
  • Respond to client-specific inquiries, including telephone and web correspondence.
  • Contacts participants to explain calculations and resolve issues.
  • Assist Benefits Specialists by answering questions or taking escalated calls with guidance.
  • Advocate for participants to coordinate benefits, services, and payments with outside providers and vendors.
  • Explain participant forms and provides guidance on completion.

HR People Support (Benefits Advocate)

Conduent, Inc.
09.2010 - 07.2022
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled employees during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support and "white glove service" in every interaction.
  • Established trusting relationships with the client and employees by maintaining open lines of communication throughout entire representation process.
  • Advised clients on various legal matters, ensuring they understood their rights and options.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.

HR Administrator

Cegidem Dendrite
01.2006 - 01.2009
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Organized company-wide events designed to boost employee morale.
  • Improved employee satisfaction and performance by approximately 80% with targeted training initiatives.
  • Created an inclusive work culture by promoting diversity and inclusion initiatives.
  • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.

Education

Bachelor of Arts - Applied Psychology

Bloomfield College
Bloomfield, NJ

Skills

  • Document Management
  • Meeting Scheduling
  • Project Management
  • Multitasking and Time Management
  • Customer relations and communications
  • Confidentiality and Data Protection
  • Meeting participation
  • Administrative Support
  • Relationship Building

Certification

Certified State Health and Life Insurance Producer

Timeline

Benefits Administration Services Associate IV

Conduent Inc.
07.2022 - Current

HR People Support (Benefits Advocate)

Conduent, Inc.
09.2010 - 07.2022

HR Administrator

Cegidem Dendrite
01.2006 - 01.2009

Bachelor of Arts - Applied Psychology

Bloomfield College

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Elaine Brown