Elaine Delalama
Mutuel Teller/Supervisor
Phoenix,AZ
Summary
Experienced pari mutuel teller with over 20 years of experience in horse and dog racing. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Mutuel teller eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of pari mutuel betting and extensive cash handling experience. Motivated to learn, grow and excel in sports betting industry. Recognized consistently for performance excellence and contributions to success in the horse racing industry. Strengths in customer service and cash handling .
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
Mutuel Teller/Supervisor
Turf Paradise Race Track
Phoenix, AZ
10.2011 - Current
- Responsible for selling and cashing of pari mutuel tickets and vouchers to betting guests
- Responsible for providing great customer service while selling and cashing tickets to guests
- Maintained friendly and professional customer interactions
- Extensive cash handling
- Counted cash drawers and made bank deposits
- Served customers in a friendly,efficient manner following outlined steps of service
- Actively listened to customers,handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night,weekend,and holiday shifts
Mutuel Teller/Supervisor
Phoenix Greyhound Park
Phoenix, AZ
06.1988 - 02.2009
- Responsible for selling and cashing of pari mutuel tickets and vouchers to betting guests
- Responsible for providing great customer service while selling and cashing tickets to guests
- Maintained friendly and professional customer interactions
- Extensive cash handling
- Counted cash drawers and made bank deposits
- Served customers in a friendly,efficient manner following outlined steps of service
- Actively listened to customers,handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night,weekend,and holiday shifts
Education
High School Diploma -
Glendale High School
Glendale, AZ 09.1975 - 06.1979
No Degree - General Studies
Glendale Community College
Glendale, AZWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Mutuel teller
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Mutuel Teller/Supervisor
Turf Paradise Race Track
10.2011 - Current
Mutuel Teller/Supervisor
Phoenix Greyhound Park
06.1988 - 02.2009
High School Diploma -
Glendale High School
09.1975 - 06.1979
No Degree - General Studies
Glendale Community College
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