Elaine Francillard
Victorville ,California
Summary
Results-driven professional with extensive experience at El Pollo Loco, I’ve improved and excelled in customer service and team leadership. Optimized operations and enhanced customer satisfaction through effective problem-solving and sales strategies. Skilled in cash handling and conflict resolution, consistently achieving operational goals while fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
El Pollo Loco
12.2024 - Current
- Supervised daily operations to ensure optimal service and food quality.
- Implemented inventory management procedures to reduce waste and improve efficiency.
- Assisted in developing staff schedules to balance labor costs with peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Shift Leader
El Pollo Loco
03.2023 - 12.2024
- Supervise daily operations to ensure efficient workflow and high-quality service delivery.
- Coordinate staff schedules to meet operational demands and enhance productivity.
- Drive sales initiatives through effective promotional strategies and upselling techniques.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Tams Burgers
10.2021 - 12.2022
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new cashiers on register procedures and customer interaction techniques.
- Handled cash and credit transactions, ensuring accuracy in daily reconciliations.
Education
High School Diploma - Science
Alta Vista Innovation High
21660 Bear Valley Rd Ste, Apple Valley, CA 9230805.2023
Skills
Customer service
Timeline
Assistant Manager
El Pollo Loco
12.2024 - Current
Shift Leader
El Pollo Loco
03.2023 - 12.2024
Cashier
Tams Burgers
10.2021 - 12.2022
High School Diploma - Science
Alta Vista Innovation High