Elaine Innocent
Brooklyn,NY
Summary
Dedicated and detailed oriented professional with extensive experience in collections, billing and coding. Proficient in telehealth platform ensuring smooth patient interaction and maintaining integrity of remote medical system. Adept at troubleshooting and providing technical support for a telemedicine equipment and software dedicated tool optimizing the patient experience in a digital health landscape while adhering to industry standards and regulations
Overview
9
9
years of professional experience
Work History
Collections Agent
American Water Company
05.2022 - Current
- Maintained strict compliance with all federal, state, and company regulations during each step of collections process.
- Maintained accurate records of customer accounts, payments and payment plans.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Reached out to approximately 20-30 account holders daily.
Medical Receptionist
Pittston Manor
03.2018 - 05.2020
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Assistant
Beck-N-Call Nursing
05.2015 - 03.2018
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications..
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Associate of Science - Medical Billing And Coding
Lackawanna College
Scranton, PA03.2021
Associate of Science - Medical Assisting
Charlotte Technical College
Port Charlotte, FL06.2003
Skills
- HIPAA Compliance
- Medical office administration
- Medical billing and coding
- Telehealth Technology Proficiency
- Claims Management
- Account Receivable Management
- Microsoft Office
- Healthcare Collections
- Call center experience
Timeline
Collections Agent
American Water Company
05.2022 - Current
Medical Receptionist
Pittston Manor
03.2018 - 05.2020
Medical Assistant
Beck-N-Call Nursing
05.2015 - 03.2018
Associate of Science - Medical Billing And Coding
Lackawanna College
Associate of Science - Medical Assisting
Charlotte Technical College
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