Shezerae Walker

Dedicated and high-performing Collection Specialist and Customer Service Representative with a proven track record of excellence in remote work environments. Over three years of successfully managing collections, processing payments, and providing exceptional customer service. Proficient in utilizing multiple systems, ensuring precise account verification, and maintaining a 98% accuracy rate. Demonstrated expertise in Microsoft Excel, data analysis, and reporting. Adept at protecting sensitive information, including HIPAA compliance in medical and billing departments. Transitioned seamlessly into leadership roles, serving as a Nesting Lead and Trainer. Consistently achieved 100% QA scores and excelled in multitasking to meet deadlines promptly. Recognized for delivering outstanding results in both collection and customer service roles.