Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Jones

Hazel Park,MI

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

American Express
San Francisco, California
05.2019 - 11.2024
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Corewell Healthcare
Royal Oaks , Michigan
01.2017 - 05.2019
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

BBA - Business Administration

Wayne State University
Detroit, MI
06-2016

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Process optimization
  • Critical thinking
  • Empathy and patience
  • Multitasking and organization
  • Complaint handling
  • CRM software proficiency
  • Verbal and written communication
  • Tracking complaints

Timeline

Customer Service Representative

American Express
05.2019 - 11.2024

Customer Service Representative

Corewell Healthcare
01.2017 - 05.2019

BBA - Business Administration

Wayne State University
Elaine Jones