Elaine McCauley
Princeton ,Illinois
Summary
Dynamic professional with a proven track record at The Princeton Closet, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and innovative sales strategies, resulting in increased foot traffic. Skilled in decision-making and workload management, fostering a positive environment while mentoring junior staff.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Princeton Closet
03.2025 - Current
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Monitored inventory levels, ensuring timely restocking of merchandise and minimizing shortages.
- Led team meetings to foster communication, address challenges, and set operational goals.
- Ensured compliance with company policies and procedures, maintaining high standards of service quality.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
CNA
Allure of Mendota
02.2022 - Current
- Assisted patients with daily living activities to promote comfort and independence.
- Monitored vital signs and documented patient conditions accurately in medical records.
- Collaborated with nursing staff to implement care plans tailored to individual patient needs.
- Maintained cleanliness and safety standards within the facility to ensure a hygienic environment.
- Provided emotional support and companionship to enhance patient well-being and morale.
- Responded promptly to patient calls, addressing needs efficiently to improve satisfaction levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
No Degree -
Illinois Valley Community College
Oglesby, ILHigh School Diploma -
Princeton High School
Princeton, IL2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Workload management
- Conflict resolution
- Sales strategies
- Negotiation
Timeline
Assistant Manager
The Princeton Closet
03.2025 - Current
CNA
Allure of Mendota
02.2022 - Current
No Degree -
Illinois Valley Community College
High School Diploma -
Princeton High School