Elaine Morillo
Valley Dental Arts
Elmwood Park,NJ
Work History
Customer Care Representative
- Assisted patients in scheduling appointments and managing inquiries efficiently.
- Communicated effectively with dental team to ensure seamless patient experiences.
- Handled billing and insurance claims with accuracy and attention to detail.
- Resolved patient concerns promptly, enhancing overall satisfaction levels.
- Trained new staff on customer service protocols and office procedures effectively.
Front Office Assistant
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communications between dentists, patients, and staff to streamline operations.
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Supported billing processes by verifying insurance details and processing payments accurately.
- Organized front office workflow, improving daily operations and reducing wait times for patients.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Sales Representative
- Assisted patients in scheduling appointments and managing inquiries efficiently.
- Communicated effectively with dental team to ensure seamless patient experiences.
- Handled billing and insurance claims with accuracy and attention to detail.
- Resolved patient concerns promptly, enhancing overall satisfaction levels.
- Trained new staff on customer service protocols and office procedures effectively.
Timeline
Customer Care Representative
Valley Dental Arts
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Front Office Assistant
Glow Dental Spa
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Sales Representative
Retail Store
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