Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Nava

Mather ,CA

Summary

Passionate and artistic driven individual looking to utilize 20+ years of experience in the interior design/new home building world. Customer service satisfaction, personable, optimistic and team player.

Overview

22
22
years of professional experience

Work History

Design Consultant

Toll Brothers
06.2023 - Current
  • Contacted and scheduled new buyers for three designers. This compiled of scheduling appointments dates and times in Outlook, Sales Force and on Tracker
  • Ran Price Books in E1 and Option Binder for specific home purchased. Sent out buyer information e-mail for their appointments, corresponded with buyers and designers and answered phones as necessary
  • Updated buyers signatures for Extended Cut Off dates in DocuSign when needed
  • Pulled selections for QMI appointments and assisted buyers
  • Assisted with Orientation Night and other events
  • Maintained design studio appearance in preparation for next appointment
  • Coordinated with Design Studio Manager and Design Studio Assistant in various projects

Interior Design Consultant

The New Home Company
11.2020 - 01.2022
  • Met with new homebuyers in the Design Studio assisting in their selections of options from flooring, countertops, cabinets and surrounds, electrical options, structural options and paint
  • Provided exceptional customer service to all homebuyers regarding home selections and product knowledge of materials used throughout their home
  • Completed and reviewed addendums and diagrams in Adobe, confirming paperwork before sending to homebuyers, construction and trade partners in Build Pro
  • Requested homebuyer's signatures on addendums and diagrams in DocuSign
  • Corresponded with homebuyers, sales office, superintendent, SunPower and Low Voltage company on questions and customer follow up within a cut off period
  • Guided homebuyers through the frame walk stage of their home, updating them on any structural, electrical and low voltage upgrades with the superintendent
  • Covered all upgrades of the entire home with the homebuyers confirming all upgrade selections were installed

Design Consultant

Cortopassi Tile And Stone
09.2002 - 11.2020
  • Creates relationships with clients when they visit the showroom by identifying their needs and ensuring costumer satisfaction
  • Provides professional recommendations on countertop material, tile and flooring selections of various colors, textures and patterns; give product knowledge when needed
  • Generates quotes, sales orders, and invoices, answer phones, return calls and responds to emails
  • Manages transactions by generating and tracking orders, processing payments and communicating with clients on the estimated time of arrival
  • Ability to relate to customers such as: homeowners, contractors, builders, architects and designers
  • Organizes showroom by labeling samples, displaying new material and creating displays
  • Self-motivated and able to multi-task in a fast-paced environment

Education

High School Diploma -

Tumwater High School
Olympia, WA

Skills

  • Scheduling in Outlook and Salesforce
  • Homebuilding Knowledge
  • 18 years of Knowledge in Tile and Natural Stone
  • Managing DocuSign
  • Using E-1 for Price Books
  • Experience in Excel
  • Customer Service Satisfaction
  • Organization skills

Timeline

Design Consultant

Toll Brothers
06.2023 - Current

Interior Design Consultant

The New Home Company
11.2020 - 01.2022

Design Consultant

Cortopassi Tile And Stone
09.2002 - 11.2020

High School Diploma -

Tumwater High School

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Elaine Nava