ELAINE PUGH
Troy,MI
Summary
Licensed real estate professional with diverse background in property management, sales and customer service. Dedicated to providing an excellent customer experience, and developing operational and procedural improvements.
Overview
9
9
years of professional experience
Work History
Realtor- Listing Agent
Orchard
09.2024 - Current
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Negotiated favorable contract terms on behalf of clients, ensuring their best interests were protected throughout the transaction process.
Property Manager
RENU Management
06.2021 - 09.2024
- Managed high-volume portfolios exceeding 2000 homes across multiple large metropolitan markets in the Southeastern U.S.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained property occupancy rates above 90% by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed high-volume caseloads for timely eviction resolutions, ensuring client satisfaction by maintaining a rent collection average of 98%.
- Ensured compliance with federal, state, and local laws during the eviction process to minimize legal risks for clients.
- Negotiated settlements between landlords and tenants to avoid costly court proceedings, preserving positive landlord-tenant relationships.
- Collaborated with team members to develop best practices for eviction processes, improving overall department performance.
Assistant Property Manager
Renters Warehouse
09.2020 - 06.2021
- Oversaw management of 600+ properties while providing general service to tenants.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Leasing Professional
The Hanover Company
03.2017 - 01.2020
- Actively followed-up with prospects and hot leads, maintaining closing ratio above 30%
- Conducted community tours to highlight features, answer questions, and redirect concerns to close contracts for potential tenants, and investors
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Generated accounts payable reports for management review to aid in financial and business decision making
Leasing Consultant
The JBG Companies
02.2016 - 01.2017
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Recruited new residents through website advertising and marketing
- Marketed property to local businesses through collateral, emails and phone calls
- Monitored advertising effectiveness by gathering information about market competition in local area
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
Education
Howard University
Skills
- Residential Property Manager
- Project Management
- Subcontractor Oversight
- Property tours and inspections
- Business Administration
- Compliance Monitoring
- Strong negotiation skills
- Documentation Review
- Court Proceedings
Timeline
Realtor- Listing Agent
Orchard
09.2024 - Current
Property Manager
RENU Management
06.2021 - 09.2024
Assistant Property Manager
Renters Warehouse
09.2020 - 06.2021
Leasing Professional
The Hanover Company
03.2017 - 01.2020
Leasing Consultant
The JBG Companies
02.2016 - 01.2017
Howard University
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