Lindsay Gregg

Senior Inside Sales Agent (7/2021 - Present)

• Strategically deliver comprehensive financial analyses and consultative sales presentations to clients across 8 diverse US territories, with a focus on customer acquisition.
• Leads the Senior Inside Sales Team with the highest number of acquired customers.
• Played a pivotal role in market expansion by securing real estate licenses in 6 states and participating in multiple pilot projects, contributing to the company's growth and market presence.
• Develop strong client relationships through effective communication and personalized sales approaches.
• Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determine needs, deliver solutions, and overcome objections through consultative selling skills.

Customer Success Agent (2/2021 - 6/2021)

• Managed a robust pipeline of leads, sustaining long-term relationships for consistent revenue generation and effectively guiding customers along the sales funnel.
• Quickly exceeded all KPI metrics, resulting in recognition as department MVP.
• Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and offering constructive feedback.
• Delivered exceptional customer service by actively listening, empathizing, and offering tailored solutions to client concerns.

• Executed new sales strategy resulting in the SPIN Austin team having the highest conversion rate for the company.
• Conducted outside sales calls to increase brand awareness and secure corporate event business.
• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

Market Director, Business Travel Sales - Aloft Austin Downtown, Element Austin Downtown, The Westin Austin Downtown (1/2017 - 8/2018)

• Maximized revenue by providing personalized customer service and hosting property tours to increase awareness of our three distinctive brands.
• Leveraged data-driven insights to optimize pricing strategies, resulting in increased profitability.
• Expanded market presence by establishing and maintaining key partnerships within the industry.

Senior Catering Sales Manager - The Westin Austin at the Domain (3/2015 - 12/2016)

• Maintained 100% or higher of individual booking pace by strategically securing corporate, leisure and non-profit business.
• Oversaw Customer Engagement Index (CEI) scores - developed and led the execution of an action plan that secured a ranking in top 25% for all Westin hotels in North America Division.
• Collaborated with culinary team to develop innovative menu options, enhancing the overall quality of event offerings.
• Developed detailed proposals for prospective clients, showcasing a thorough understanding of their needs and expectations.
• Conducted site visits with potential clients to showcase venue capabilities and assist them in visualizing their events.

• Achieved 100% or higher of individual booking pace by effectively negotiating contracts to secure business in the right date/need times.
• Developed customized pricing strategies for each client based on their specific needs, ensuring competitiveness while maintaining profitability.
• Managed a diverse portfolio of clients across multiple industries, demonstrating adaptability and expertise in various sectors.