ELAINE RAMIREZ
El Paso,Tx
Summary
Results-oriented Senior Sales Representative with aptitude for customer service and account retention. Known professionally for mentoring sales personnel and promoting workplace morale. Prepared to bring 4 years of sales experience in automotive industry to growing company. Considered to offer verbal and written communication, interpersonal and planning strengths to fast-paced role.
Overview
13
13
years of professional experience
Work History
Sales Representative
Sunland Park Dodge Chrysler
Sunland Park, NM
01.2019 - Current
- Demonstrates automobiles by explaining characteristics capabilities, and features; taking test drives; comparing and contrasting competitive models; explaining warranties and services
- Ability to communicate orally and is fluent in Spanish Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co- workers and vendors
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer
- Learn to overcome objections; ask for the sale; negotiate price; complete sales or purchase agreement; explain and offer warranties,services, and finance
- Active listening skills with interest in attention to customers needs in detail
- Ability to evaluate many kinds of information and formulate techniques and methods to address technical issues and problems
Auto Sales Consultant
Shamaley Ford
El Paso, TX
11.2013 - 01.2019
- Trained and served as a peer coach for new sales associates
- Work well under pressured situations and still be able to remain tranquil
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
- Ability to respond rapidly and sufficiently to changing requirements, unexpected contingencies and other challenging situations
- Operate, manage, and oversee a fleet management program including: purchase, maintenance, and budgeting
Service Cashier Customer Service
Volkswagen of Alamo Heights
San Antonio, TX
08.2012 - 10.2013
- Maintain confidentiality of customer nonpublic information at all times.
- Organize file repair orders as directed by service department management.
- Developing and delivering briefings, reports, and correspondence to foster understanding and acceptance of findings and recommendations.
- Thoroughly inspect every service repair order and/or parts invoice for proper completion, legibility and accuracy.
- Accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes and enter them in the appropriate spaces on the repair order.
- Properly document charge purchases according to the policies established by the office manager.
- Handle and account for the cash in and out in the assigned money box daily.
- Control the customer's keys until their bills are paid and direct customers to where they may find their vehicle.
- Answer the service department telephone, transfer calls to the people requested or best suited to take the call and take written messages when the needed personnel are not available.
Education
Ford Motor Company Sales Consultant Master Certification -
2016
Associates Degree -
Dona Ana Community College
2010
Onate High School
2007
Skills
- Competitive
- Active Listening
- Fluent in Spanish
- Computer expertise
- Database record keeping
- Customer greeting
- Credit and cash transactions
- Cash drawer balancing
- Excellent multi-tasker
- Organized
- Office supplies ordering
- Recordkeeping
Timeline
Sales Representative
Sunland Park Dodge Chrysler
01.2019 - Current
Auto Sales Consultant
Shamaley Ford
11.2013 - 01.2019
Service Cashier Customer Service
Volkswagen of Alamo Heights
08.2012 - 10.2013
Ford Motor Company Sales Consultant Master Certification -
Associates Degree -
Dona Ana Community College
Onate High School