Elaine Sanchez
Midtown
Stockbridge,GA
14
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
8 Months- Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
- Collaborated with team members to streamline processes, improving response times for service requests.
- Implemented feedback mechanisms to gather insights from customers, driving improvements in service delivery.
- Managed escalated issues with professionalism, ensuring timely resolutions and maintaining client trust.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Home Health Aide
13 Years 5 Months- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Case Planner
11 Months- Managed caseloads efficiently while maintaining high standards of care for all assigned clients.
- Served as a consistent advocate for clients within the agency and broader community, addressing barriers to service access.
- Uphold strict confidentiality standards, ensuring the protection of sensitive client information in all communications and documentation.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Assistant Teacher
5 Years 9 Months- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children's education.
Education
Master of Science - Human Services
Bachelor of Science - Human Services
High School Diploma
Skills
Behavioral support
Advocacy
Schedule management
Maintaining confidentiality
Professional boundaries
Community resource navigation
Teamwork and collaboration
Excellent communication
Organizational skills
Timeline
Customer Service Representative
Midtown
10.2025 - 06.2026Read More
Case Planner
Scan Harbor
06.2023 - 05.2024Read More
Assistant Teacher
Gwendolyn Bland Early Learn
09.2017 - 06.2023Read More
Home Health Aide
Allegiant Home Care
02.2012 - 07.2025Read More
Walton High School
High School Diploma
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Boricua College
Bachelor of Science from Human Services
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Boricua College
Master of Science from Human Services
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