Detail-oriented professional with proven skills in customer service and problem resolution. Experienced in multitasking and effectively managing diverse tasks to enhance customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Express Professionals
Tyler, TX
01.2026 - 05.2026
Resolved customer inquiries through effective communication and problem-solving techniques.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted in processing orders and managing inventory systems to ensure accuracy.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Housekeeper
HHS
Longview, TX
04.2025 - 10.2025
Maintained cleanliness and organization in assigned areas using prescribed cleaning techniques.
Utilized appropriate cleaning supplies and equipment to ensure safety and efficiency.
Adapted to varying work schedules and prioritized tasks based on operational needs.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education Aide
Gilmer ISD
Gilmer, TX
07.2024 - 03.2025
Assisted teachers in implementing individualized education plans for diverse student needs.
Conducted small group instruction to reinforce learning concepts effectively.
Boosted students'' confidence and motivation through consistent encouragement and positive reinforcement.
Evaluated student work thoroughly and provided constructive feedback, helping them improve their knowledge retention and academic performance.
Provided individualized reading, writing and math instruction to support student development.
Education
CCMA -
Necole's Learning Academy
Longview, TX
07.2026
High School Diploma -
Union Hill ISD
Gilmer, TX
05.2018
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Computer proficiency
Microsoft Excel
Multitasking and organization
Detail-oriented
Behavioral support
Health and safety
Child development
Parent communication
Reading comprehension
Writing instruction
Adaptability and flexibility
HIPAA compliance
Medical terminology knowledge
Vital sign monitoring
Medical terminology
Certification
CCMA - Certified Clinical Medical Assistant
Educational Aide, State Board for Educational Certification - 10/02/2024