Elaine Scoins
Franklinville,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
FRAUD SUPPORT ASSOCIATE
M&T Bank
03.2023 - Current
- Investigated root causes of customer issues and provided resolutions within established service level agreements.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Read from scripts to promote uniformity and consistency in communications.
CUSTOMER SERVICE REPRESENTATIVE RETAIL BANKING
M&T Bank
04.2022 - 03.2023
- Answered incoming customer questions regarding their accounts
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
TEACHER AIDE
The Childrens League
09.2021 - 01.2022
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Created and maintained clean, safe and organized learning environment.
- Supported children's development by encouraging teamwork and understanding of others.
- Observed and monitored children's activities.
PATIENT SERVICE REPRESENTATIVE
Bertrand Chaffee Primary Care
10.2016 - 08.2021
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
SUBSTITUTE SPECIAL EDUCATION TEACHER AIDE
Cattaraugus-Allegany BOCES
01.2014 - 04.2015
- Provided academic, behavioral, and social-emotional support for students in need.
- Promoted positive learning environment to engage students and encourage lesson participation.
- Monitored student conduct and utilized approved behavior management techniques to redirect and modify inappropriate behaviors.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Education
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL OFFICE ADMINISTRATIVE ASSISTANT
Genesee Community College
Batavia, NYSkills
- Problem-solving
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication
- Attention to detail
- Multitasking Abilities
- Organizational skills
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveTimeline
FRAUD SUPPORT ASSOCIATE
M&T Bank
03.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE RETAIL BANKING
M&T Bank
04.2022 - 03.2023
TEACHER AIDE
The Childrens League
09.2021 - 01.2022
PATIENT SERVICE REPRESENTATIVE
Bertrand Chaffee Primary Care
10.2016 - 08.2021
SUBSTITUTE SPECIAL EDUCATION TEACHER AIDE
Cattaraugus-Allegany BOCES
01.2014 - 04.2015
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL OFFICE ADMINISTRATIVE ASSISTANT
Genesee Community College
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