LOUISA NARKIE NARH-WAMPAH
Vermillion,SD
Summary
I am equipped with strong problem-solving abilities, the willingness to learn, and excellent communication skills. I am poised to contribute to team success and achieve positive results. Also ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Fraud Support Associate
AAG Transport and Logistics
12.2022 - 05.2024
- Observe and monitor user behavior to identify fraudulent activity such as online account take over through social engineering and compromised documentation
- Research and identify fraudulent user activity on the company's mobile app and suspend/cancel accounts from further activity
- Utilize various internal and external systems to monitor user logs and activity to identify unauthorized service requests and fraudulent accounts
- Complete other related duties as assigned
Customer Service Representative
AAG Transport and Logistics
09.2021 - 12.2022
- Respond to customer telephone requests for information regarding the company's services
- Assist customers with the use of our mobile application for car rentals, ride hailing and auto sale
- Ensure correct and legible completion of all electronic or paper forms required to respond to specific customer requests
- Complete other related duties as assigned
Digital Banking Representative
Standard Chartered Bank Ghana
09.2020 - 09.2021
- Respond to customer telephone requests for information regarding the Bank's Online Banking products
- Assisting customers with navigation and opening accounts on the bank's mobile app
- Utilize various internal and external applications related to Online Banking to implement new digital solutions
- Ensure correct and legible completion of all electronic or paper forms required to respond to specific customer requests
- Complete other related duties as assigned
Intern
Goil Service Station
06.2019 - 08.2019
- Supervise work at the service/ fuel station
- Assist in the sale of lubricants
- Part time supervision at other service stations assigned to me
Intern - International Personal Banking
Stanbic Bank
06.2017 - 08.2017
- Assist customers with opening offshore accounts located in the Isle of Man.
- Respond to customer telephone requests for information regarding the department's products.
- General office duties
Education
Bachelor of Science - Business Administration (Marketing)
University of Ghana
07.2020
West Africa Secondary School Certificate Examination - General Arts
Holy Child School
06.2016
Skills
- Customer Support
- Call center experience
- Document and Records Management
- Adaptability
- Administrative and Office Support
- Technical assistance
- Teamwork and Collaboration
Trainingandcertificates
- Business Analytics, Wharton School of Business (University of Pennsylvania) - Coursera, Customer analytics, People analytics, Operation analytics, Accounting analytics
- Data Analytics and Python, AQskill
- Microsoft Office, Word, Excel, Power point
References
- Nancy Boateng, Digital Banking Team Lead, Standard Chartered Bank, 0244676154, daikieboat@gmail.com
- Daniel Garland, CEO, AAG Transport and Logistics, +233558620508, Garlandd@aagtransportandlogistics.com
- Rev. Prof. Simon Degbe, Head Pastor, Grace Assemblies of God, +233244520901
Timeline
Fraud Support Associate
AAG Transport and Logistics
12.2022 - 05.2024
Customer Service Representative
AAG Transport and Logistics
09.2021 - 12.2022
Digital Banking Representative
Standard Chartered Bank Ghana
09.2020 - 09.2021
Intern
Goil Service Station
06.2019 - 08.2019
Intern - International Personal Banking
Stanbic Bank
06.2017 - 08.2017
Bachelor of Science - Business Administration (Marketing)
University of Ghana
West Africa Secondary School Certificate Examination - General Arts
Holy Child School
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