Cynthia Gomez

• Addressing calls from consumers, clients and merchants to verify activity on credit, debit and prepaid cards.
• Optimized phone support by fielding high call volumes while maintaining composure and professionalism under pressure.
• Enhanced customer satisfaction by efficiently resolving cardholder inquiries and concerns.

• Web support assistance for client portal/mobile app. Assisted with account registration, login information, account aggregation, navigating website, troubleshooting and submitted tickets for further investigation.

Handled 20-45 calls per day ranging from 5 to 45 minutes.

• Maintained a clean and organized delivery vehicle, ensuring safe transportation of perishable goods.
• Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.
• Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
• Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
• Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.

Sorted and scanned packages onto pallets to prepare for shipping.

Certified RYT- 200 Yoga Alliance
Lead yoga classes and strength training classes

• Accommodated different levels of fitness
• Demonstrated proper breathing techniques used during physical exertion
• Observed participants and informed them of corrective measures necessary for skill improvement
• Collaborated with studio management to create targeted marketing initiatives for increased class attendance.
• Maintained a safe and clean practice space by adhering to health guidelines and regularly sanitizing equipment.
• Incorporated elements of music, aromatherapy, or visualization techniques to enhance overall student experience during classes.
• Introduced innovative teaching tools like props or technology aids that enhanced understanding of complex postures or concepts among students.
• Guided students toward achieving proper alignment, form, and breath control through clear verbal cues and hands-on adjustments when necessary.
• Demonstrated proper form and technique to prevent injury.

• Scheduled deliveries
• Scheduled installations/pickups
• Entered new customer accounts into system (worked closely with sales team)
• Managed process of closed accounts
• Managed billing inquiries
• Processed payments by credit card, ACH and checks
• Processed weekly reports (daily sales/aging)
• Sorted checks, scanned into bank system and then applied to appropriate customer account
• Managed invoicing
• Collection/ past due calls
• Submitted accounts for write-off approval then turned over to collections agency
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
• Handled between 30-50 calls per shift.

• Sold portraits, products and packages
• Created packages for clients
• Checked customers in and out
• Cash/credit card handling
• Used Lightroom and Adobe Creative Suite to edit images for top-quality results
• Uploaded image data from cameras to editing software and secured digital files for storage
• Adhered to quality and service standards to support operational goals
• Consulted with potential clients to discuss needs and schedule photo shoots
• Determined desired photo composition and adjusted poses and lighting to achieve results
• Archived photographs on computers and servers
• Offered image proofs to help clients choose best photos from shoot
• Used image processing algorithms to reduce motion blur and enhance color, contrast and light range
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
• Took photos from different angles and perspectives to capture perfect images
• Photographed 5-10 clients per shift and roughly 20-30 during holidays.

• Operated Starbucks espresso machine
• Welcomed customers and answered questions regarding menu items and preparation methods
• Presented and explained drink menu, answering questions to educate customers
• Operated cash registers and handled cash and card transactions
• Trained new baristas on company processes and product preparation
• Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
• Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
• Memorized or referenced readily accessible information to relay to customers
• Followed operating instructions and troubleshot breakdowns, keeping equipment operational
• Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
• Maintained clean and healthy environment by following proper safety and sanitation regulations.

• Worked closely with sales team
• Prepared run sheets with all necessary details to send to production department to run order
• Reviewed orders for completeness and forwarded incomplete orders for further processing
• Informed customers by mail and telephone of order information, such as unit prices, shipping dates and any anticipated delays
• Conferred with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments
• Specified departments and units to prepare and ship orders to designated locations
• Received and responded to customer complaints
• Notified departments when supplies of specific items were low, and when orders would deplete available supplies
• Inspected outgoing work for compliance with customers' specifications
• Checked inventory records to determine availability of requested merchandise
• Collected payment for merchandise, record transactions and sent items, such as checks and money orders for further processing
• Filed copies of orders received, and post orders on records
• Managed 10-20 orders per shift.

• Assisted customers by phone, email and fax
• Followed up with customers regarding product functionality and overall satisfaction
• Responded inquiries and complaints following standard operating procedures
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Provided account information to customers and explained bill service policies and customer rights
• Determined charges for services requested and arranged for billing
• Referred unresolved customer grievances to designated departments for further investigation
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
• Navigated multiple computer systems and applications and utilized search tools to find information
• Handled over 50+ calls per shift.

• Delivered prepared sales talks, reading from scripts that described products and services
• Recorded names, addresses, purchases and reactions of prospects contacted.

• Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
• Streamlined daily operations for improved efficiency by maintaining an organized front desk workspace.
• Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
• Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
• Developed strong rapport with repeat clientele, fostering loyalty through genuine hospitality and attention to detail.
• Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
• Coordinated wake-up calls for guests according to their requests, guaranteeing punctuality for important appointments or travel plans.
• Managed inventory of supplies at the front desk, ordering new items when necessary to keep operations running smoothly.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Kept accounts in balance and ran daily reports to verify totals.
• Trained new staff members in customer service techniques and hotel operations.