Elaine Tang
Gilbert,AZ
Summary
Friendly and reliable individual with excellent communication skills and a strong focus on providing exceptional customer service. Experienced in managing customer inquiries, resolving issues efficiently, and maintaining a positive, welcoming atmosphere. Detail-oriented and adaptable, with the ability to work effectively in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Youth Advocate
Mayor's Youth Advisory Council
08.2023 - Current
- Collaborate with city officials to advocate for public health initiatives benefiting over 288,000 constituents.
- Gather feedback from 850+ peers to amplify youth perspectives on healthcare access and inform policy proposals.
- Coordinate public health projects, including vaccination drives, health screenings, and wellness clinics.
- Lead teams of volunteers and medical professionals to organize pop-up clinics, serving 100+ individuals daily and providing mental health and nutrition resources.
Director of Volunteer Services
Project C.U.R.E.
06.2022 - Current
- Led a team of 20+ volunteers to collect, pack, and distribute donated medical supplies to underserved communities globally.
- Coordinated shipments of $800,000 in volunteer-collected medical equipment to 25+ hospitals across six countries, ensuring alignment with healthcare needs.
- Built partnerships with local and international healthcare providers to strengthen global health outreach.
- Streamlined volunteer operations to enhance engagement and expand the organization’s impact.
Lead Volunteer
Banner Gateway Medical Center
05.2022 - Current
- Introduced live music performances to foster a healing environment for patients.
- Organized 10+ community events and coordinated 8+ guest speaker sessions to engage the community.
- Managed 20+ blood drives and mobilized 850+ students in a fundraiser, producing 6,650+ items and raising $2,500 for hospital programs.
Front Desk Manager at Family-Owned Restaurant
Dragon Express
01.2020 - Current
- Managed front desk operations, including greeting guests, handling walk-ins, and ensuring a welcoming atmosphere.
- Answered phone calls professionally, provided menu information, and assisted with reservations and inquiries.
- Processed walk-in and phone orders accurately, maintaining excellent attention to detail.
- Packaged and organized to-go orders efficiently to uphold food quality and presentation.
- Demonstrated strong multitasking skills in a fast-paced environment while delivering exceptional customer service.
Education
High School Diploma -
Gilbert Classical Academy
Gilbert, Arizona 05-2025
University of Pennsylvania
Philadelphia, PA05-2029
Skills
- Customer Service: Problem-solving, conflict resolution, active listening, customer satisfaction, handling inquiries, and managing customer expectations
- Communication: Clear verbal and written communication, interpersonal skills, professional phone etiquette
- Leadership: Team coordination, motivating peers, event organization, mentoring, delegation
- Organization: Time management, multitasking, event planning, attention to detail
- Adaptability: Ability to thrive in fast-paced environments, flexible and open to change
- Teamwork: Collaborative approach, working effectively in diverse teams, fostering positive group dynamics
- Problem Solving: Quick thinking, solution-focused, handling customer complaints, identifying areas for improvement
- Sales: Upselling, product recommendations, managing transactions
- Conflict Resolution: De-escalating tense situations, negotiating solutions, maintaining professionalism under pressure
Accomplishments
Coca-Cola Scholarship Semifinalist
Selected as one of 1,300 semifinalists from 105,000 high school seniors (~1.2%) for outstanding academic achievement, leadership, and community service.
Nominated District’s Student of the Month
Recognized for exceptional leadership, initiative, and dedication to community involvement. Chosen from a pool of 33,000 students for demonstrating a strong commitment to both academic and extracurricular excellence.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Youth Advocate
Mayor's Youth Advisory Council
08.2023 - Current
Director of Volunteer Services
Project C.U.R.E.
06.2022 - Current
Lead Volunteer
Banner Gateway Medical Center
05.2022 - Current
Front Desk Manager at Family-Owned Restaurant
Dragon Express
01.2020 - Current
High School Diploma -
Gilbert Classical Academy
University of Pennsylvania
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