Elaine Yuan
Minneapolis,MN
Summary
Proven leader and efficient multitasker, adept in both communication and time management, demonstrated across roles at Uni Uni Tea and Marshalls. Excelled in enhancing customer experiences, increasing sales through strategic recommendations, and streamlining operations. Skilled in Excel and marketing strategies, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Barista
Uni Uni Tea
Bloomington, MN
07.2021 - 09.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Recommend additional items such as snacks, dessert to enhance customer experience and increase sales.
- Inform customers about special offers and new products.
- Ensure consistency and quality in every drink served.
- Address customer complaints and resolve issues to maintain satisfaction.
- Train new hired Employees.
Retail Sales Associate
Marshalls
Bloomington, MN
07.2019 - 11.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
Waitress
Mandarin Kitchen
Bloomington, MN
06.2016 - 06.2019
- Greet and seat customers promptly with a friendly and welcoming attitude.
- Provide menus.
- Address any customer inquiries or concerns regarding their orders.
- Process transactions, cash payments at the register.
Education
Bachelor of Science - Business, Marketing, Management Education
University of Minnesota - Twin Cities
Minneapolis, MN08.2024
Associate of Arts - Liberal Arts And General Studies
Normandale Community College
Minneapolis, MN05.2022
Skills
- Excellent communication skills
- Strong ability to multitask and work efficiently in a fast-paced environment
- Excel
- Marketing strategies
- Problem-Solving
- Leadership
- Time management
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Barista
Uni Uni Tea
07.2021 - 09.2023
Retail Sales Associate
Marshalls
07.2019 - 11.2021
Waitress
Mandarin Kitchen
06.2016 - 06.2019
Bachelor of Science - Business, Marketing, Management Education
University of Minnesota - Twin Cities
Associate of Arts - Liberal Arts And General Studies
Normandale Community College