Elaine Julia Tubianosa
North Hollywood,CA
Summary
Accomplished Internal Operations Lead with a focus on optimizing processes and workflows. Recognized for adaptable thinking and effective cross-functional collaboration, contributing to improved service delivery and operational efficiency.
Overview
16
16
years of professional experience
Work History
Internal Operations Lead
Trident Care
Burbank, California
02.2019 - Current
- Led daily operations, ensuring timely and efficient service delivery.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Streamlined workflows to improve operational efficiency and reduce delays.
- Trained and mentored team members on best operational practices.
- Collaborated with cross-functional teams to establish higher service quality standards.
Internal Operations Coordinator
Trident Care
Burbank, California
04.2017 - 02.2019
- Coordinated internal communications between departments to ensure operational efficiency.
- Responded to information requests from superiors, providing specific documentation.
- Adhered to strict confidentiality guidelines regarding sensitive information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Associate
Sears Roebuck
Northridge, California
11.2016 - 01.2018
- Handled cash transactions accurately while following company cash management procedures.
- Resolved customer complaints via phone or email in a professional manner.
- Answered telephone inquiries from customers and vendors regarding office operations.
Service Support Specialist
General Electric Company
Manila, Philippines
05.2014 - 08.2016
- Responded promptly to customer inquiries via telephone or email.
- Provided customer support through various communication channels to resolve inquiries.
- Analyzed customer feedback to identify trends and recommend improvements.
Procurement Analyst
Emerson Electric
Manila, Philippines
02.2011 - 04.2014
- Analyzed spend data using a variety of tools such as Excel pivot tables or BI software solutions.
- Evaluated bids from vendors based on pricing accuracy as well as quality assurance requirements.
- Identified cost saving opportunities through strategic sourcing initiatives such as consolidation of suppliers.
- Managed supplier relationships by conducting regular meetings and calls to discuss opportunities for improvement.
Education
Bachelor of Science - Marketing Management
Bicol University College of Education
Daraga Albay Philippines03-2011
Skills
- Operational efficiency
- Service management
- KPI analysis
- Data analysis
- Problem solving
- Team leadership
- Cross-functional teamwork
- Training mentorship
- Adaptable thinking
Timeline
Internal Operations Lead
Trident Care
02.2019 - Current
Internal Operations Coordinator
Trident Care
04.2017 - 02.2019
Office Associate
Sears Roebuck
11.2016 - 01.2018
Service Support Specialist
General Electric Company
05.2014 - 08.2016
Procurement Analyst
Emerson Electric
02.2011 - 04.2014
Bachelor of Science - Marketing Management
Bicol University College of Education