Elan Bass
Bleckley County Department of Family & Children Services
Eastman,GA
9
years of professional experience
Work History
Eligibility Case Specialist
4 Years- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Conduct thorough evaluations and interviews of clients' needs and circumstances to determine eligibility for assistance programs
- Maintain accurate records and documentation of client interactions and eligibility determinations to ensure compliance with state regulations
- Provide support, counsel, and guidance to families in need
- Make referrals or introduce clients to other agencies
- Participate in ongoing training and professional development to stay updated on policies and procedures related to eligibility determinations
- Supervisor: Melissa Ledford (470-261-8729)
- Okay to contact this Supervisor: Yes
Office Receptionist
9 Months- Hours per week: 45
- Duties, Accomplishments and Related Skills:
- Make appointments for all staff and patients
- Organize, maintain, and process files for billing, customer, and client records
- Respond to all customer inquiries in a polite and timely manner
- Scan, fax, and copy documents
- Answer and transfer phone calls
- Ensure availability of treatment information by retrieving and updating patient records
- Verify financial records and collect patient charges while filing and expediting third-party claims
- Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
- Developed and maintained filing systems, improving document retrieval and organization processes.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintain operations by following policies and procedures
- Supervisor: Eleina Flynn (478-333-6363)
- Okay to contact this Supervisor: Yes
Rehabilitation Therapist Aide
4 Months- Hours per week: 45
- Duties, Accomplishments and Related Skills:
- Assisted therapists by providing direct therapy services such as speech, physical therapy, occupational and feeding therapy, by carrying out delegated selected skill tasks under supervision of the therapist and according to federal guidelines and state practice act.
- Assisted with children who have disorders such as autism and speech impediment
- Assisted with routine cleaning and maintenance of patient environment
- Assisted with clinic inventory and ordering/receiving of all supplies
- Maintained strict confidentiality of patient, employee, and company information
- Supervisor: Eleina Flynn (478-333-6363)
- Okay to contact this Supervisor: Yes
Shift Supervisor
3 Years 9 Months- Hours per week: 25
- Duties, Accomplishments and Related Skills:
- Assisted management team with customer service, inventory management, cash handling, and sales to ensure effective store operations
- Performed human resource functions, such as training, developing, and evaluating hourly employees
- Oversaw cash functions to ensure reconciled safe and register balances; override registers to correct cash errors
- Worked with employees and supervisors to use loss prevention techniques in minimizing merchandise loss through theft
- Consistently provided highest level of customer service by actively listening to concerns and providing appropriate feedback
- Supervisor: Hasmukhbhai Patel (478-934-9431)
- Okay to contact this Supervisor: Yes
Education
Master of Science - Psychology
- 3.58 GPA
- Dean's List [Fall Semester 2025]
Bachelor's degree - Rehabilitation Science
- Rehab Science Club Member and Secretary for Middle Georgia State University Fall 2021
High school diploma or equivalent - Core Courses for Georgia High School Diploma
- Honors: Academic Honor Roll; Certificate for Highest Grade in English
- School Activities: Cheerleading; Band Dance Line; Annual Staff for Yearbook
- Clubs: French, Beta, Key
Skills
Case planning
Ethical practice
Progress monitoring
Boundary setting
Confidentiality
Interviewing techniques
Diversity awareness
Client assessment
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Adaptability and flexibility
Timeline
Eligibility Case Specialist
Bleckley County Department of Family & Children Services
10.2022 - CurrentRead More
Office Receptionist
SenseAbilities
12.2021 - 09.2022Read More
Rehabilitation Therapist Aide
SenseAbilities
08.2021 - 12.2021Read More
Shift Supervisor
CVS Pharmacy
03.2018 - 12.2021Read More
University of Phoenix
Master of Science from Psychology
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Middle Georgia State University
Bachelor's degree from Rehabilitation Science
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Dodge County High School
High school diploma or equivalent from Core Courses for Georgia High School Diploma
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