Elana Bryson
St. Pete Beach,FL
Overview
8
8
years of professional experience
22
22
years of post-secondary education
Work History
Waitress
The Brass Monkey
Pass-a-grille Florida
01.2021 - Current
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
Customer Service Staff
Publix Supermarkets
01.2016 - 12.2020
- Provide premier customer service
- Answer phones and direct calls to appropriate department
- Handle money orders, check cashing, Western Union, lottery, bank deposits and more
- Delegate tasks according based on priority to other employees in the department
- Perform cashiering tasks and bag groceries
- Maintain a clean and hygienic workspace
- Assist with afterhours floor cleaning routines
- Resolve customer complaints and concerns
- Use critical thinking to solve complex customer issues.
Education
Associate of Arts - Marketing
St. Petersburg College
St. Petersburg, FL 05.2001 - 05.2023
Skills
Experience using point-of-sale technologyProficient in Mac and WindowsProficient in Microsoft Office applications
Customer Service
Order Accuracy
Complaint Resolution
Cash Handling
Team Collaboration
Menu Memorization
Dining Area Maintenance
Awards
- Academic Achievement of Excellence in Fine Arts (visual), St. Petersburg Catholic High School, 05/2019
- Employee Recognition, Publix Supermarkets, 08/2020
Timeline
Waitress
The Brass Monkey
01.2021 - Current
Customer Service Staff
Publix Supermarkets
01.2016 - 12.2020
Associate of Arts - Marketing
St. Petersburg College
05.2001 - 05.2023