Overview
Work History
Education
Skills
Awards
Timeline
Generic

Elana Bryson

St. Pete Beach,FL

Overview

8
8
years of professional experience
22
22
years of post-secondary education

Work History

Waitress

The Brass Monkey
01.2021 - Current
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Trained new servers on restaurant policies and procedures.

Customer Service Staff

Publix Supermarkets
01.2016 - 12.2020
  • Provide premier customer service
  • Answer phones and direct calls to appropriate department
  • Handle money orders, check cashing, Western Union, lottery, bank deposits and more
  • Delegate tasks according based on priority to other employees in the department
  • Perform cashiering tasks and bag groceries
  • Maintain a clean and hygienic workspace
  • Assist with afterhours floor cleaning routines
  • Resolve customer complaints and concerns
  • Use critical thinking to solve complex customer issues.

Education

Associate of Arts - Marketing

St. Petersburg College
St. Petersburg, FL
05.2001 - 05.2023

Skills

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Awards

  • Academic Achievement of Excellence in Fine Arts (visual), St. Petersburg Catholic High School, 05/2019
  • Employee Recognition, Publix Supermarkets, 08/2020

Timeline

Waitress

The Brass Monkey
01.2021 - Current

Customer Service Staff

Publix Supermarkets
01.2016 - 12.2020

Associate of Arts - Marketing

St. Petersburg College
05.2001 - 05.2023

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Elana Bryson