Elana Miranda
Girard,USA
Summary
Highly organized and dependable professional with the ability to effectively manage multiple priorities while maintaining a positive attitude. Proven track record of taking on additional responsibilities to ensure team success and achieve collective goals. Willing to go above and beyond to contribute to a collaborative work environment and drive overall team performance.
Overview
11
11
years of professional experience
Work History
Office Manager
Play Day Cafe
11.2022 - 05.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in onboarding employees, maintained personnel files, and coordinated benefit enrollments.
- Managed payroll, ensuring compliance with federal and state laws, and accurate processing of wages, benefits, and deductions..
General Warehouse Associate - Clerical
TJX – Lordstown
01.2021 - 11.2022
- Ensure paperwork matches order
- Place shipping labels on boxes
- Send boxes to the shipping department by conveyor belt
- Clean and maintain work area
- Distribute and close orders
- Solve problems pertaining to orders
General Warehouse Associate
Amazon – North Jackson
01.2019 - 01.2021
- Unload, induct, pick, and stow packages
- Pick routes for the drivers
- Problem Solve
Delivery Driver
O'Reilly Auto Parts - Warren
01.2018 - 01.2019
- Deliver parts to customers
- Clean the store
- Stock shelves
- Complete daily inventory of assigned merchandise
Hostess - Busser
Red Lobster - Niles
01.2017 - 01.2017
- Seat guests
- Roll silverware
- Clean tables
Marketing Coordinator
Play Day Café - Solon
01.2016 - 01.2017
- Review resumes, schedule and conduct interviews for hiring associates
- Manage new hire paperwork
- Train new team members on cleaning procedures
- Complete weekly inventory accurately and on-time
- Assist Guest Services team by checking-in customers and reserving parties
Receptionist
Fab Limousine - Austintown
01.2015 - 01.2016
- Manage scheduling process for limousine rentals for special events, such as weddings, birthdays, sporting events, concerts, etc.
- Answer customer phone calls in a timely manner using a three-line phone system while also making outbound calls to finalize payments and schedule
- Process customer payments for deposits and balances due
- Enter reservations into scheduling book to ensure accuracy
- Input contract details into the system and finalize prior to driver route scheduling
- Organize trip information for the drivers, including trip-tickets with details of the route
- Schedule limousine casino tours for private groups or charter limousine tours
- Administer the process for scheduling Casino Tours, booking either large groups or individuals
Merchandise and Customer Assistance
Sears - Niles
01.2014 - 01.2016
- Organize the men’s, women’s, home and shoe departments as assigned during shift ensuring
- Maintain the department floor by ensuring the merchandise was organized and area was clean by dusting, cleaning, hanging, folding and repositioning merchandise as needed
- Assist with store signage by hanging up store sales signs as assigned
- Answer customer questions while overseeing the floor, helping to find sizes, styles and merchandise as requested
- Order merchandise for customers from other stores or online if the store did not have the item available
- Assist with inventory merchandising by completing inventory counts, displaying new merchandise and setting up new merchandise displays
- Follow correct cash and credit handling procedures by processing customer purchases accurately and counting the drawer as necessary during shift
- Process customer returns and exchanges
Education
Diploma -
Mathews High School
Vienna, Ohio01.2013
Cosmetology License - undefined
Trumbull Career and Technical Center
Champion, Ohio01.2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
English
Timeline
Office Manager
Play Day Cafe
11.2022 - 05.2025
General Warehouse Associate - Clerical
TJX – Lordstown
01.2021 - 11.2022
General Warehouse Associate
Amazon – North Jackson
01.2019 - 01.2021
Delivery Driver
O'Reilly Auto Parts - Warren
01.2018 - 01.2019
Hostess - Busser
Red Lobster - Niles
01.2017 - 01.2017
Marketing Coordinator
Play Day Café - Solon
01.2016 - 01.2017
Receptionist
Fab Limousine - Austintown
01.2015 - 01.2016
Merchandise and Customer Assistance
Sears - Niles
01.2014 - 01.2016
Cosmetology License - undefined
Trumbull Career and Technical Center
Diploma -
Mathews High School
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