Elanah Smith
Sutter Creek,CA
Summary
Driven hospitality professional with a proven track record at Brickhouse Brews, excelling in guest engagement and order management. Skilled in food safety practices and customer service, I've successfully enhanced dining experiences through efficient service and warm relationships, significantly contributing to a positive reputation. Experience serving, hosting and bussing. Expert in banquet coordination and cash handling, consistently delivering results beyond expectations.
Overview
2
2
years of professional experience
Work History
Server/Host
Brickhouse Brews
Jackson, CA
09.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery boxes.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Host
El Torero Mexican Restaurant
Jackson, CA
01.2023 - 06.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
Busser
Bistro 49
Sutter Creek, CA
04.2022 - 09.2022
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reset and cleaned tables quickly to prepare for new customers.
- Set up advertising signs and displays on shelves, counters and tables.
Education
High School Diploma -
Amador High School
Sutter Creek, CA06.2024
Skills
- Beverage Preparation
- Food safety practices
- Cash Handling
- Banquet Coordination
- Guest Seating
- Order Management
- Order delivery practices
- costumer service
- Food Running
- Guest Engagement
Food handlers licence
Received through online course valid through June of next year.
Timeline
Server/Host
Brickhouse Brews
09.2023 - Current
Host
El Torero Mexican Restaurant
01.2023 - 06.2023
Busser
Bistro 49
04.2022 - 09.2022
High School Diploma -
Amador High School