Elanda Jackson
Moreno Valley,CA
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 23 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
30
30
years of professional experience
Work History
Auto Liability Adjuster
Kemper Insurance
08.2018 - Current
- Handled full in-depth auto coverage for non-standard claims.
- Investigated losses and identified coverage issues.
- Obtained and reviewed evidence, reports and medical records.
- Negotiated settlements with claimants and claimants' attorneys.
- Took statements from insureds, claimants and witnesses.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Senior Field Adjuster
Infinity Insurance
09.2000 - 08.2018
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Verified insurance claims and determined fair amount for settlement.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Customer Service Representative Trainer
GE Capital Mortgage
08.1998 - 09.2000
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
Customer Service Representative
GE Capital Mortgage
04.1993 - 08.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Criminal Justice
California State University-San Bernardino, CA
San Bernardino, CA06.2000
Skills
- Team Support
- Coverage Determination
- Corporate Policies and Procedures
- Field Support
- Claims Investigations
- Accident scene investigations
Timeline
Auto Liability Adjuster
Kemper Insurance
08.2018 - Current
Senior Field Adjuster
Infinity Insurance
09.2000 - 08.2018
Customer Service Representative Trainer
GE Capital Mortgage
08.1998 - 09.2000
Customer Service Representative
GE Capital Mortgage
04.1993 - 08.1998
Bachelor of Arts - Criminal Justice
California State University-San Bernardino, CA
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