Summary
Overview
Work History
Education
Skills
Timeline
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Elandra Brooks

Sacramento,CA

Summary

Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.

Overview

4
4
years of professional experience

Work History

Patient Service Representative II

Sutter Health Medical Foundation
12.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Worked Closely with Providers

Credentialing Specialist

Luna Physical Therapy
12.2020 - 12.2022
  • Conducted primary source verifications such as background checks and board certifications.
  • Prepared records for site visits and file audits.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Worked Directly with providers and staff on polices and Procedures
  • Able to effectively work with provider while also upholding company standards
  • Expectional communication skills and attention to detail

Managing Director

Elixir Muscle Recovery
10.2019 - 11.2020
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked closely with organizational leadership and Physicians
  • Implemented training and Hiring processes

Education

Bachelor of Arts - Health Administration

American River College
Sacramento, CA
03.2024

Associate of Arts - Health Administration

MTI College
Sacramento, CA
01.2020

Skills

  • [Software] Expertise
  • Provider Relations
  • Application Coordination
  • Accreditation Information Management
  • System Updates
  • Reception Management
  • Appointment Scheduling
  • [Type] Coding Understanding
  • Sales Leadership
  • Recruitment Strategies
  • Public Relations

Timeline

Patient Service Representative II

Sutter Health Medical Foundation
12.2022 - Current

Credentialing Specialist

Luna Physical Therapy
12.2020 - 12.2022

Managing Director

Elixir Muscle Recovery
10.2019 - 11.2020

Bachelor of Arts - Health Administration

American River College

Associate of Arts - Health Administration

MTI College

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Elandra Brooks