Elani Brock
Benton Harbor
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Four Winds Casino. Expert in cash handling and upselling techniques, consistently enhancing guest satisfaction. Proven ability to maintain cleanliness standards and foster guest engagement, contributing to a welcoming atmosphere and increased sales.
Overview
2
2
years of professional experience
Work History
Server
Four Winds Casino
New Buffalo
05.2024 - Current
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Accurately processed orders using point-of-sale systems for efficient transactions.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas to promote a welcoming atmosphere.
- Followed health and safety regulations consistently to ensure a safe dining environment.
- Upsold menu items, contributing to increased sales through effective communication skills.
- Assisted in training new servers on menu knowledge and service standards.
- Addressed customer inquiries and resolved issues promptly to maintain service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Lake Michigan College
Benton Harbor, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Food safety practices
- Beverage preparation
- Upselling techniques
Timeline
Server
Four Winds Casino
05.2024 - Current
Lake Michigan College