Elani Hinds
Vero Beach,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Care Coordinator
ChenMed
Miami, FL
10.2025 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Collaborated with medical staff to streamline referral processes and improve workflow efficiency.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Maintained strong knowledge of current industry regulations and guidelines, ensuring compliance within all aspects of the medical billing process.
- Kept abreast of industry trends and changes in medical billing practices, ensuring continuous improvement to the department''s processes.
- Assisted in patient intake processes, verifying insurance information and updating medical histories.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Call Center Representative Remote
Department of Children and Families
06.2024 - 04.2025
- Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information
- Processes a variety of eligibility related work activities within designated time frames
- Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets
- Resolves Electronic Benefit Transfer (EBT) ACCESS card issues
- Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs
- Requests all additional information/verification required to establish or continue eligibility for public assistance programs
- Ensures electronic case records are documented thoroughly and properly
- Assists customers with referrals to other agencies and community resources
Receptionist
Florida Dermatology Specialist
03.2022 - 05.2024
- Managed patient check-in and check-out, ensuring a seamless experience
- Maintained accurate patient records, improving data reliability
- Collaborated with patients to obtain necessary authorizations, enhancing service efficiency
- Ensured timely patient appointments, increasing overall satisfaction
- Handled financial aspects, including fee explanation and copay collection, ensuring transparency
- Managed accurate data entry of patient demographics, ensuring no errors in processing
- Enhanced patient flow by 20% by optimizing check-in/out processes
- Provided essential support in obtaining patient referrals, improving service efficiency
- Implemented a new digital tracking system for patient interactions
- Analyzed patient wait times and implemented strategies to reduce delays
- Streamlined patient documentation, reducing errors by 15%
Receptionist
Sperling Medical Group
05.2019 - 07.2021
- Managed reception area, ensuring efficient guest flow and security compliance
- Delivered superior customer service, resolving issues independently
- Maintained organized records in a high-volume Urology office
- Oversaw office cleanliness and organization
- Drafted and dispatched professional correspondence
- Streamlined patient check-in process, enhancing office efficiency
- Boosted data accuracy by meticulously updating patient records
- Enhanced team productivity by providing timely administrative support
- Implemented a digital filing system, reducing paper use and increasing accessibility
- Eagerly assisted patients with inquiries, improving service satisfaction
Education
High School -
Penn Foster High School
01-2018
Skills
- HIPAA compliance
- Insurance verification
- CPT knowledge
- ICD-10 proficiency
- Medicare and medicaid process
- Payment posting
- Claim submission
- Pre-authorizations
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Appointment scheduling
- Customer service
- Microsoft teams
- Microsoft powerapps
- Microsoft dynamics 365
Timeline
Care Coordinator
ChenMed
10.2025 - Current
Call Center Representative Remote
Department of Children and Families
06.2024 - 04.2025
Receptionist
Florida Dermatology Specialist
03.2022 - 05.2024
Receptionist
Sperling Medical Group
05.2019 - 07.2021
High School -
Penn Foster High School