Elanna Mills
Katy,TX
Summary
Highly motivated and results oriented individual with a proven track record of developing and implementing effective best practices that align with organizational and regulatory requirements. Demonstrates exceptional attention to detail and a commitment to achieving anticipated outcomes. Proven ability to cultivate and maintain successful client relationships, as well as enhance organizational process and procedures.
Overview
4
4
years of professional experience
Work History
New Home Sales Consultant
Starlight Homes an Ashton Woods Company
07.2023 - Current
- Coordinated appointments to show potential buyers prospective homes.
- Developed new business and managed new and existing clients.
- Generated leads for sales through cold calls and referrals.
- Prepared thorough reports outlining plan performance.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Marketing Manager
Saratoga Homes
03.2023 - 07.2023
- Developed social media marketing strategies to help brand company and increase sales
- Represented company at local and trade association meetings to promote products
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends
- Engaged weekly with management teams, construction contractors and clients to communicate and evaluate project status results
- Compiled listings of new developments and met with clients on location to highlight area features that satisfy home-buying needs
- Prepared representation contracts, purchase agreements and closing statements
Leasing Professional
Greystar
06.2022 - 02.2023
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Contacted and followed up with tenants on renewal notices
- Encouraged prospective tenants to fill out applications after property tours
Leasing Consultant - Intern
Adara Communities
08.2021 - 05.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, and quickly resolving issues
- Contacted and followed up with tenants on renewal notices, and prospects on their apartment hunt journey
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
Sales Associate
Aerie By American Eagle
02.2021 - 05.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Engaged positively with each customer, providing professional and polite support for sales and service needs
Receptionist
Amazing Lash Studio
08.2021 - 11.2021
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Processed payments and updated accounts to reflect balance changes
- Welcomed guest to front desk and engaged in friendly conversations while conducting check-in process
Sales Associate
Banana Republic Factory Store
11.2020 - 02.2021
- Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits
- Organized and loaded product shipments and boxes
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges
- Operated cash register, collected payments and provided accurate change
Education
High School Diploma -
Cypress Lakes High School
Katy, TXAssociate of Applied Science - Accounting
Lone Star
Cypress, TXSkills
- Analytical Thinking
- Client Engagement
- Goal Setting
- Work Planning and Prioritization
- Continuous Improvement
- Attention to Detail
- Salesmanship
- Customer relationship management
- Microsoft outlook, word, powerpoint, and Excel
- Multitasking Abilities
- Mentor New Hires
- Mortgage Loan Management
Accomplishments
- Successfully completed Mentorship Program with Starlight Homes and trained new hires.
- Consistently maintained high customer satisfaction ratings.
- At Banana Republic I had received the a prize twice in a row signing up the most credit cards.
- Stein Mart and Aerie I received the award for Best Customer service.
- Aerie got countless number of compliments on my customer service.
- Westmount at Eldridge (Greystar Managed) first month got 3 leases.
- Westmount at Eldridge (Greystar Managed) received excellent reviews on customer service.
Timeline
New Home Sales Consultant
Starlight Homes an Ashton Woods Company
07.2023 - Current
Marketing Manager
Saratoga Homes
03.2023 - 07.2023
Leasing Professional
Greystar
06.2022 - 02.2023
Leasing Consultant - Intern
Adara Communities
08.2021 - 05.2022
Receptionist
Amazing Lash Studio
08.2021 - 11.2021
Sales Associate
Aerie By American Eagle
02.2021 - 05.2022
Sales Associate
Banana Republic Factory Store
11.2020 - 02.2021
High School Diploma -
Cypress Lakes High School
Associate of Applied Science - Accounting
Lone Star
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