Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elantra Major

MIAMI,FL

Summary

Customer Service professional with over an decade of experience with resolving account and customers concerns. Im also an experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations.

Overview

12
12
years of professional experience

Work History

Fraud Operations Specialist

Walmart
04.2023 - Current
  • Reduced fraud losses by implementing effective detection strategies and monitoring systems.
  • Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
  • Improved operational efficiency by streamlining fraud investigation processes and procedures.

Technical Support Representative

Adt
10.2021 - 04.2022
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.


Resolution Specialist

Carnival Cruise
09.2019 - 06.2020
  • Investigate and resolved escalated account issues
  • Investigate escalated complaints
  • Assist internal representatives with existing reservation
  • Answer general questions and register new reservations

Supervisor

Areas USA
12.2013 - 09.2019
  • Train new hires
  • Evaluate performances and provide feedback
  • Implement and enforce system policies and procedure
  • Provided guidance and support when needed

Education

Technical Diploma - Medical Assistant

Everest Institute
Miami, Fl
08.2012

High School Diploma - Early Childhood Education

Miami Northwestern
Miami, Fl
06.2011

Skills

Computer Skills (Microsoft Word PowerPoint etc)

Good communication

Problem solving

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Timeline

Fraud Operations Specialist

Walmart
04.2023 - Current

Technical Support Representative

Adt
10.2021 - 04.2022

Resolution Specialist

Carnival Cruise
09.2019 - 06.2020

Supervisor

Areas USA
12.2013 - 09.2019

High School Diploma - Early Childhood Education

Miami Northwestern

Technical Diploma - Medical Assistant

Everest Institute
Elantra Major
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