Elaria Gonzalez
Vista,CA
Summary
Results-oriented Guest Services Coordinator skilled in guest check-in coordination, reservation management, and customer satisfaction. Enhances service quality through effective team training and supervision, ensuring high standards in cleanliness and service delivery. Successfully manages reservations and guest inquiries to create memorable experiences.
Overview
3
3
years of professional experience
Work History
Guest Services Coordinator/Housekeeping Supervisor
Aquamarine Villas
Oceanside
02.2024 - Current
- Coordinated guest check-ins and check-outs efficiently and professionally.
- Responded to guest inquiries and resolved issues promptly and courteously.
- Managed reservations through property management software effectively.
- Collaborated with housekeeping to ensure room readiness for guests.
- Developed strategies for increasing customer satisfaction ratings through improved service quality.
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Implemented inventory management for cleaning supplies and equipment maintenance.
- Developed checklists for daily cleaning tasks to ensure consistent service delivery.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Uber Eats Driver
Uber
Vista, California
01.2023 - Current
- Delivered food orders promptly to customers in designated areas.
- Communicated effectively with customers to confirm delivery details.
- Resolved customer inquiries and concerns during delivery process.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Maintained vehicle cleanliness and operational safety during deliveries.
Education
Mount San Jacinto High
Cathedral City, CASkills
- Guest check-in coordination
- Check-out procedures
- Reservation management
- Reservation processing
- Customer relationship management
- Customer service excellence
- Housekeeping supervision
- Cleaning inventory management
- Setting schedules
- Credit card systems
- Processing payments
- Team Training
- Strong multitasking
- Team player attitude
- Effective communication
Languages
Spanish
Professional
Timeline
Guest Services Coordinator/Housekeeping Supervisor
Aquamarine Villas
02.2024 - Current
Uber Eats Driver
Uber
01.2023 - Current
Mount San Jacinto High