Elayna Horn
Holden,MA
Overview
14
14
years of professional experience
Work History
Sales Manager
Masswood Supply
Bourne, MA
09.2018 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Coordinated delivery schedules.
- Handled transactions and ensured accurate payment collection.
- Delivered timely responses to customer queries.
- Ensured consistent interaction with delivery staff.
Receptionist
Battles Nissan Car Dealership
Bourne, MA
06.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Helped in sales and other departments when needed.
- Kept files neat and up to date.
- Added new cars into the computer as they came off the truck.
Server
99 Restaurants
Mashpee MA
03.2016 - 08.2018
- Exhibited exceptional multitasking abilities by handling several tables at once.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in various restaurant roles for example hostess or doing dishes when needed.
- Stayed late when needed.
Server
Friendlys Restaurant
Bourne, MA
09.2014 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Customer Service Representative
Market Basket
Bourne, MA
06.2012 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Cashed and handed out employee checks in a timely manner.
- Verified accuracy of cash drawers at shift end.
- Managed safe deposits and restricted entry to authorized individuals.
Server
Lobster Trap
Bourne, MA
04.2009 - 08.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Cashed and handed out employee checks in a timely manner.
- Verified accuracy of cash drawers at shift end.
- Managed safe deposits and restricted entry to authorized individuals.
Education
Bourne High School
Bourne, MA05.2014
Skills
- Relationship building
- Staff management
- Goals and performance
- Positive and upbeat
- Social media savvy
- Employee motivation
- Professional appearance
- Cleanliness and hygiene
- Handling complaints
- Salesmanship
- Food safety
- Strong work ethic
- Cash handling
- Guest engagement
Timeline
Sales Manager
Masswood Supply
09.2018 - 08.2023
Receptionist
Battles Nissan Car Dealership
06.2017 - 04.2019
Server
99 Restaurants
03.2016 - 08.2018
Server
Friendlys Restaurant
09.2014 - 03.2016
Customer Service Representative
Market Basket
06.2012 - 09.2014
Server
Lobster Trap
04.2009 - 08.2010
Bourne High School