Elayne Langley
Charlotte,NC
Summary
Driven by a passion for interior design and customer satisfaction, I leveraged my skills in client sales/service and store operations to significantly increase sales at Celedore Fine Wallpapers. My expertise in color consultation and a professional manner fostered strong relationships with both clients and suppliers, enhancing store reputation and performance. I thoroughly enjoyed building and growing my business over the 7 years I owned it but decided that working the extensive hours was not serving my family well. I sold the business in 2022 and have been doing private interior design work since. I miss the retail environment and would love to work part time in a shop as lovely as Bedside Manor.
Overview
10
10
years of professional experience
Work History
Store Owner
Celedore Fine Wallpapers
05.2015 - 09.2022
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions for the purchase of designer wallpapers, fabrics, and Farrow & Ball paint.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Studied Charlotte design market to determine optimal pricing of goods and capitalize on emerging trends.
- Increased store sales year over year by implementing effective sales and design work and built clientele through word of mouth referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Sales Associate, Designer
Goods Home Furnishings
12.2012 - 03.2014
- Assisted customers with the interior design and selection of luxury furniture,
- Built relationships with customers to encourage repeat business.
- Met or exceeded all sales goals while maintaining a professional relationship with management and co-workers
- Wrote orders for all sold furniture using computers and insuring that all orders were correct and timely.
- Maintained professional communication with clients regarding the manufacture and delivery of all ordered goods.
- Resolved damage or delay issues in a professional manner in compliance with company policy.
- Maintained a professional appearance and attitude at all times.
Education
Bachelor of Science - English Education
University of South Florida
Tampa, FLAssociate of Arts - Interior Design
Sinclair College
Dayton, OHSkills
- Store operations
- Client Sales/Service
- Color Consultation
- Interior Design
- Inventory Control
- Suggestive Sales and upselling
- Small business operations
- Professional manner
- Sales Leadership
Timeline
Store Owner
Celedore Fine Wallpapers
05.2015 - 09.2022
Sales Associate, Designer
Goods Home Furnishings
12.2012 - 03.2014
Bachelor of Science - English Education
University of South Florida
Associate of Arts - Interior Design
Sinclair College
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