Elba Yolanda Flores Peres
Winton
Summary
Motivated and dependable Psychology student at Merced College with strong communication, organizational, and problem-solving skills. Experienced in managing responsibilities under pressure and maintaining professionalism in fast-paced environments. Dedicated to providing excellent service, supporting team success, and continuously learning and improving. Expected to graduate with an AA in Psychology in 2026.
Overview
10
10
years of professional experience
Work History
Caretaker
Comfort Keepers
2025.11 - Current
- Assisted clients with daily living activities, ensuring comfort and well being.
- Administered medications as prescribed, maintaining compliance with healthcare protocols.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Monitored clients' health conditions, reporting changes to medical teams promptly.
- Implemented strategies to enhance client engagement and social interaction.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Conducted daily health checks on residents, providing peace of mind for families.
- Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Patient Access Representative
Golden Valley Health Centers
2022.05 - 2023.06
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Dispensed appropriate information regarding facility services.
- Trained facility volunteers on guest relations procedures and patients' rights.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professional and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
Parts Sales Manager
Auto Zone
2017.11 - 2022.05
- Ordered and restocked supplies to keep workplace operating smoothly.
- Built and maintained high performing teams by identifying and addressing growth and development with coaching and mentoring.
- Analyzed employee workload and assigned zones, maintaining productivity.
- Developed, maintained and promoted sales efforts with effective strategy by regular communication with current customers and potential customers.
- Provided staff to contact, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
Medical Assistant
Day Break Health Center
2016.05 - 2018.02
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in teams meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained player, incident and treatment records.
- Evaluated patient progress at consistent intervals and adjusted treatment plans to maximize benefit.
- Tested, measured and recorded data related to patient strength, motor development and function, sensory perception and functional capacity.
Education
Associate of Arts - Psychology
Merced College
Merced, CAMedical Assistant Certified - Medical Assisting
San Joaquin Valley College
Visalia, CA06.2016
High School Diploma - undefined
Yosemite High School
Merced06.2003
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Bilingual
Languages
Spanish
Full Professional
Timeline
Caretaker
Comfort Keepers
2025.11 - Current
Patient Access Representative
Golden Valley Health Centers
2022.05 - 2023.06
Parts Sales Manager
Auto Zone
2017.11 - 2022.05
Medical Assistant
Day Break Health Center
2016.05 - 2018.02
Medical Assistant Certified - Medical Assisting
San Joaquin Valley College
High School Diploma - undefined
Yosemite High School
Associate of Arts - Psychology
Merced College