Elber A Arias
Irvine Grill
Tustin,CA
11
years of professional experience
Dependable and safety focus professional with over 10 years of work experience in a fast pace environment, experience in management, workloads, coordinating task, meetings, deadlines, and providing reliable service, responsible, and organize and adaptable with strong positive work ethic and willingness to learn dedicated and compassionate, deeply committed.
Work History
Assistant Manager
10 Years 10 Months- Supervised daily operations to ensure high standards of food quality and customer service.
- Trained and mentored staff on efficient workflow practices and service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to develop strategies for improving guest satisfaction.
- Developed training programs focused on operational efficiency and team performance.
- Collaborated with kitchen staff to enhance menu offerings based on seasonal ingredients.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed training programs for new staff, ensuring adherence to company policies and procedures.
- Led team in implementing operational improvements, enhancing overall efficiency and service delivery.
- Managed scheduling and resource allocation, optimizing team productivity and meeting project deadlines.
- Facilitated communication between departments, fostering collaboration to achieve organizational goals.
- Oversaw inventory management processes, maintaining accuracy and minimizing discrepancies in stock levels.
Education
GED
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Conflict resolution
Team building
Employee scheduling
Customer rapport
Sales strategies
Customer relationship management (CRM)
Workload management
Stress management interventions
Friendly
positive attitude
Safe driving skills
Model space and paper space navigation
Teamwork and collaboration
Safe food handling
Order taking
Cooking methods
Food safety compliance
Dependable and responsible
Multitasking
Computer skills
Calm under pressure
Active listening
Verbal communication
Kitchen support
Cost control
Timeline
Assistant Manager
Irvine Grill
10.2015 - CurrentRead More
Irvine Valley College
GED
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Santa Ana High School
High School Diploma
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