Elbert Mourao
Newark,NJ
Summary
Dynamic Head Bartender with a proven track record at The Highlawn, renowned for creative mixology and attentive service. Expertly crafted 20+ seasonal cocktails, boosting clientele by 15%. Skilled in training new hires and handling difficult customers, ensuring a memorable experience while maintaining high standards of responsible alcohol service.
Overview
4
4
years of professional experience
Work History
Head Bartender
The Highlawn
West Orange, NJ
11.2021 - 01.2025
- Enforced health and safety measures to ensure protection of costumers and staff
- Increased number of regular customers by building rapport with new customers and providing the highest quality of service
- Took food orders from guests at the bar and recommended beverage pairings to accompany their dishes, boosting spending by an average of $10 per ticket
- Co-Created 20+ season-themed cocktails that increased clientele by 15%
- Trained And mentored 3 junior bartenders and reduced attrition rate by 10%
Bartender/Server Shift Leader
Royal Palm Hotel
Miami, FL
01.2021 - 12.2021
- Participate on opening and closing procedures, performing restocking and replenishing bar supplies
- Working alongside management reporting daily and weekly sales reports and creating new sales strategies
- Assessing customer's needs and preferences by making appropriate recommendations and establishing strong customer relationships
- Effectively contribute to an stellar team work by advising and helping co-workers with different tasks while complying with federal and state food and beverage Regulations
Education
High School Diploma -
International School
Skills
- Attentive service
- Creative mixology
- New hire training
- Engaging personality
- Handling difficult customers
- Beverage preparation
- Hospitality service expertise
- Highly reliable
- Cash Handling
- Retaining information
- Classic cocktails
- Responsible alcohol service
- Liquor, beer and wine knowledge
- Menu memorization
- Drink consistency
Personal Information
Title: Mixologist/Bartender
Timeline
Head Bartender
The Highlawn
11.2021 - 01.2025
Bartender/Server Shift Leader
Royal Palm Hotel
01.2021 - 12.2021
High School Diploma -
International School
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