Elbetel W Mherete
Silver Spring,MD
Summary
Dynamic professional with a proven track record at Yerba Buena DC, excelling in customer service and administrative skills. Fluent in English and Amharic, adept at problem-solving and technology, including Microsoft Office Suite. Demonstrated ability to enhance customer satisfaction and exceed sales targets, showcasing reliability and professionalism.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Manager
Yerba Buena DC
Washington, DC
01.2021 - 09.2024
- Delivered exceptional customer service by handling inquiries, resolving complaints, and providing product/service information to customers.
- Managed high-volume phone lines, directing calls to the appropriate department and ensuring a seamless customer experience.
- Processed transactions and orders, verifying accuracy and ensuring timely delivery of services.
- Maintained accurate records of customer interactions and transactions in the CRM system.
- Collaborated with team members to meet and exceed customer satisfaction and sales targets.
Assistant Probation Officer
Alexandria Adult Probation
Alexandria, USA
06.2018 - 02.2020
- Served as a personal shopper for customers in need of assistance, by understanding what they were looking for and then assisting them in finding the perfect outfit for their occasion
- Assisted customers at the checkout counter by accurately ringing up their items and taking their cash, credit and gift cards to close out the transaction
- Answered customer questions and handled customer complaints over the phone and in person to ensure all customers received excellent customer service
Customer Support Specialist
South Richmond Adult Day Care
Richmond, USA
09.2016 - 05.2017
- Led morning body exercises with an average of 20 Senior Adults in the program to ensure stronger health and blood flow
- Engaged community members with a bible lesson, the reading of the morning paper and a topic discussion on current world news to keep them abreast of what day it was and what was going on around the world on that day
- Challenged community members with brain teaser games to keep their minds sharp and to create some healthy competition amongst the group
- Created a calendar of programs to ensure they were engaged, challenged and connected to their community/world
Education
Bachelor - Social Work, Criminology and Criminal Justice
Virginia Union University
Richmond, VA05.2019
Skills
- Customer Service
- Bilingual: Fluent in both English and Amharic,
- Administrative Skills
- Problem Solving
- Technology: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software
- Time Management
- Reliability
- Professionalism
- Employee Training
- Team building
Timeline
Customer Service Representative Manager
Yerba Buena DC
01.2021 - 09.2024
Assistant Probation Officer
Alexandria Adult Probation
06.2018 - 02.2020
Customer Support Specialist
South Richmond Adult Day Care
09.2016 - 05.2017
Bachelor - Social Work, Criminology and Criminal Justice
Virginia Union University
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