Elbira (Ellie) Lopez
Houston,TX
Summary
Results-oriented Store Manager with years of experience in The Woodlands, Texas, leveraging Lush's Leadership Practices to drive exceptional customer experience, staff development, and operational excellence. Proven track record of exceeding monthly revenue targets and success in providing support to stores outside of Texas. Seeking a challenging role to contribute to the growth and success of a retail environment.
Overview
14
14
years of professional experience
Work History
Store Manager
Lush Fresh Handmade Cosmetics
07.2014 - Current
- Spearheaded visual merchandising initiatives in Houston, contributing to enhanced brand visibility and customer engagement
- Delivered comprehensive training and mentorship to new shop managers both within and outside of Texas, ensuring seamless onboarding and maintaining consistent performance standards
- Offered support to shops during transitional periods, facilitating seamless operations and minimizing disruptions
- Orchestrated successful pop-up shop event in Little Rock, driving sales and increasing brand awareness
- Coordinated participation in major events such as SXSW and Dia de Los Muertos, showcasing products and fostering community connections
- Exceeded monthly sales goals consistently, achieving 80% increase in revenue over a one-year period
- Led team that consistently achieved 95% or higher customer satisfaction rating through exceptional service and personalized product recommendations
- Successfully managed stock and inventory, reducing waste by 10% through efficient ordering and inventory management
- Actively contributed to Diversity, Equity, Inclusion, and Belonging initiatives, promoting equity and collaboration
Co Manager
Ann Taylor Loft
08.2010 - 09.2015
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Acted as key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Education
High School Diploma -
Northside High School
Houston, TX05.1993
Skills
- Strong HR skills in hiring, training, conflict resolution, and performance management
- Relationship Building and Management
- Financial Operations & Revenue Generation
- Store Merchandising
- Retail Inventory
- Customer Service
- Strategic Thinker
- Talent Recruitment
- Employee Training
Additional Information
- ADP HR and Payroll
- DAX
- LUSH Pay
- Cirtix
Languages
Spanish
Timeline
Store Manager
Lush Fresh Handmade Cosmetics
07.2014 - Current
Co Manager
Ann Taylor Loft
08.2010 - 09.2015
High School Diploma -
Northside High School
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