Elby Blackerby
Columbus,IN
Summary
Dynamic business owner with a proven track record at Blackerby's Hangar 5 Restaurant, excelling in customer relations and strategic planning. Enhanced operational efficiency and increased customer satisfaction through innovative marketing and exceptional service. Skilled in financial management and team leadership, fostering a culture of excellence and collaboration.
Overview
20
20
years of professional experience
Work History
Owner
Blackerby's Hangar 5 Restaurant
Columbus, IN
02.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Assistant Executive Chef
Indiana Live Casino
Shelbyville, In
02.2009 - 05.2011
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Participated in recruiting efforts, identifying top talent for key roles within the kitchen team to drive performance excellence.
- Spearheaded creative culinary initiatives, elevating the dining experience for customers seeking unique flavor combinations.
- Developed innovative menu items for improved customer satisfaction and increased repeat business.
- Collaborated with Executive Chef to create seasonal menus that showcased fresh ingredients and appealed to diverse tastes.
- Ensured consistent high-quality food presentation by closely monitoring plating guidelines and staff adherence.
- Assisted in budget planning and monitoring, identifying areas for potential cost savings while maintaining the highest standards of quality and service.
- Assisted in catering special events, delivering exceptional food quality tailored to client preferences and dietary restrictions.
- Responded swiftly to customer feedback regarding dishes or service, implementing improvements as needed to maintain a stellar reputation.
- Mentored junior chefs through hands-on training, fostering a culture of teamwork and continuous improvement.
- Assisted with menu development and planning.
Education
MBA - MANAGEMENT
Indiana University, Bloomington
Bloomington, INSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Strategic planning
- Business launch
- Business administration
- Consulting
Timeline
Assistant Executive Chef
Indiana Live Casino
02.2009 - 05.2011
Owner
Blackerby's Hangar 5 Restaurant
02.2006 - Current
MBA - MANAGEMENT
Indiana University, Bloomington