- Engaging in food photography and sharing culinary creations on social media
- Food Tourism
- Drawing and Painting
- Gardening
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Music
- I have a passion for photography and editing photos
- I enjoy cooking for friends and family gatherings
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Crafting and DIY Projects
- Photography
- Road Trips
ELDIE MAE KIRK
Fort Campbell North,KY
Summary
Dynamic Assistant Manager with a proven track record excelling in customer service and team motivation. Enhanced customer satisfaction through effective problem-solving and staff training, achieving significant improvements in service delivery. Skilled in money handling and employee performance evaluations, fostering a collaborative and high-performing work environment.
Proactive worker committed to helping, skilled at customer satisfaction, and great multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
PANDA EXPRESS
FOR CAMPBELL
04.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
MANAGER
SARKU JAPAN
FORT CAMPBELL
03.2023 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Certified Nursing Assistant
MANNING REGIONAL HEALTHCARE CENTER
MANNING, IOWA
07.2018 - 11.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Assistant Manager
Panda Express
Vista, CA
07.2017 - 03.2018
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Food Service Associate
MCDONALDS
Vista, CA
06.2017 - 02.2018
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Greeted visitors, answered questions, and accepted payments.
- Developed and maintained positive relationships with customers to enhance service.
Environmental Aide
MANNING REGIONAL HEALTHCARE CENTER
Manning, IA
10.2016 - 05.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Food Service Associate
Panda Express
CAMP PENDLETON
03.2015 - 09.2015
- Worked closely with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Stocked condiments, beverages, and plates for diners.
Senior Caregiver
TRANQUILL WOODS
Laguna Niguel, CA
08.2014 - 09.2015
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
FOOD AND RESTAURANT SERVICES - FOOD, HOTEL, AND RESTAURANT MANAGEMENT
PHILIPPINE WOMENS UNIVERSITY
PHILIPPINES05-2013
No Degree - HIGH SCHOOL
MANOLO FORTICH NATIONAL HIGH SCHOOL
PHILIPPINES05-2009
No Degree -
LUNOCAN ELEMENTARY SCHOOL
PHILIPPINES03-2005
Skills
- Customer service
- Money handling
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Team building
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Multitasking and organization
- Verbal and written communication
- Customer service and satisfaction
- Active listening
- Hiring and training
Accomplishments
- Documented and resolved customer complains which led to a better customer experience.
- Supervised team of several staff members.
- Achieved promotion by completing great team building and working with accuracy and efficiency.
Certification
- Certified Nursing Aide license
- Certificate of completions (High school, Elementary, and college)
- Food Safe Certification
Interests
Timeline
Assistant Manager
PANDA EXPRESS
04.2025 - Current
MANAGER
SARKU JAPAN
03.2023 - 03.2025
Certified Nursing Assistant
MANNING REGIONAL HEALTHCARE CENTER
07.2018 - 11.2019
Assistant Manager
Panda Express
07.2017 - 03.2018
Food Service Associate
MCDONALDS
06.2017 - 02.2018
Environmental Aide
MANNING REGIONAL HEALTHCARE CENTER
10.2016 - 05.2017
Food Service Associate
Panda Express
03.2015 - 09.2015
Senior Caregiver
TRANQUILL WOODS
08.2014 - 09.2015
FOOD AND RESTAURANT SERVICES - FOOD, HOTEL, AND RESTAURANT MANAGEMENT
PHILIPPINE WOMENS UNIVERSITY
No Degree - HIGH SCHOOL
MANOLO FORTICH NATIONAL HIGH SCHOOL
No Degree -
LUNOCAN ELEMENTARY SCHOOL