Eldridge Toussaint
Pine Castle,FL
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved team goals by effectively managing escalated customer support issues and streamlining service procedures. Focused on enhancing customer satisfaction, building loyalty, and driving retention efforts.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Manager
McDonald's
Ocoee, Florida
01.2019 - 05.2026
- Managed daily operations to ensure efficient customer service delivery.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained staff on company policies and best customer service practices.
- Delivered fast, friendly assistance to customers with routine inquiries and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored service quality and provided feedback for continuous improvement.
- Investigated sensitive customer service complaints and achieved prompt resolution to enhance customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated employee job performance and motivated staff to improve productivity.
- Oversaw inventory management for food and supplies in the restaurant.
Customer service
INCLUSIVE services
Orlando, Florida
01.2022 - 12.2024
- Provided exceptional customer service at all times.
- Provided leadership and direction to customer service representatives.
- Managed customer service inquiries related to marketing activities.
- Monitored customer service performance against established standards.
- Assisted in developing customer service procedures and policies.
- Provided customer service assistance when required.
- Prepared reports on customer service satisfaction surveys.
Education
Associate of Arts - Health Administration
Keiser University
Orlando, FL 03.2025 - 08.2026
Juvenal College Sacre Coeur
Skills
- Customer service
- Focused on customer satisfaction
- Team leadership
- Staff training
- New hire training
- Performance feedback
- Report preparation
- Problem resolution
- Issue resolution
- Time management
- Work prioritization
- Employee scheduling
- Shipping, receiving, and warehousing
Languages
English
Professional
Haitian Creole
Native/ Bilingual
French
Limited
Certification
- gift certificates/recognition for good customer service from Mc Donald’s
- Food safety certificate
- CPR
- Med tech certification
Timeline
Associate of Arts - Health Administration
Keiser University
03.2025 - 08.2026
Customer service
INCLUSIVE services
01.2022 - 12.2024
Customer Service Manager
McDonald's
01.2019 - 05.2026
Juvenal College Sacre Coeur