Eleanor Castillo
Ellenton,Fl
Summary
Experienced professional with 24 years in Central American tourism industry, focusing on Resort Management and concierge services. Demonstrated leadership and exceptional customer service skills. Strong work ethic including responsibility, efficiency, organization, attention to detail, self-motivation, and effective communication. Quick learner, proficient in computers, fluent in Spanish for diverse environments.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Zales Jewelers
02.2019 - Current
- Resolved customer issues both in-store and virtually, ensuring satisfaction and retention.
Manager
Samuels Jewelers
08.2013 - 02.2019
- Company Overview: Mesa Mall Grand Junction Co.
- Managed sales operations, employee recruitment, and customer service tasks.
Jewelry consultant
Zales Jewelry
03.2013 - 07.2013
- Consulted on jewelry selections, enhancing customer satisfaction.
Customer Service Manager
Palmetto Bay Plantation and Fantasy Island Dive Resort
04.2012 - 09.2012
- Company Overview: Roatan, Bay Island of Honduras
- Enhanced customer service, concierge services, and hotel management at Palmetto Bay Plantation and Fantasy Island Dive Resort.
Resort Manager
Blackbird Caye Dive Resort
10.2011 - 02.2012
- Company Overview: Turneffe Atoll, Belize
- Oversaw operations of dive and snorkel destination resort, including reservations, kitchen and dining, bar, gift shop, and local dive tours.
Owner
Island Concierge
10.2009 - 10.2011
- Company Overview: Ambergris Caye, Belize
- Partnered with local businesses to customize trips/meetings/conventions for visitors.
Customer Relations Manager
Grand Caribe Resort
06.2010 - 02.2011
- Company Overview: San Pedro, Belize
- Managed concierge services, reservations, and tour coordination for a luxury resort on Ambergris Caye, Belize.
Education
Associate of Arts - Geography/History
Pierce College
Woodland Hills, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Team motivation
- Staff training and development
- Workload management
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Zales Jewelers
02.2019 - Current
Manager
Samuels Jewelers
08.2013 - 02.2019
Jewelry consultant
Zales Jewelry
03.2013 - 07.2013
Customer Service Manager
Palmetto Bay Plantation and Fantasy Island Dive Resort
04.2012 - 09.2012
Resort Manager
Blackbird Caye Dive Resort
10.2011 - 02.2012
Customer Relations Manager
Grand Caribe Resort
06.2010 - 02.2011
Owner
Island Concierge
10.2009 - 10.2011
Associate of Arts - Geography/History
Pierce College
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