Eleanor Chaparro
San Bernardino
Summary
Dynamic and results-driven professional with experience at Flexport, excelling in order picking and shipping. Proven ability to enhance productivity and maintain quality control under pressure. Strong communication skills foster teamwork and resolve conflicts effectively, ensuring exceptional service and a safe work environment. Committed to achieving operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Picking Packer
Flexport
04.2025 - 08.2025
- Ensured timely order fulfillment by accurately picking items from shelves according to pick lists or scanner instructions.
- Expedited customer orders by efficiently picking, packing, and shipping items according to specific guidelines.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
Shift Leader
Bakers Drive Thru
01.2020 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Really good customer service.
Education
San Andreas High School
Highland, CASkills
- Customer Service
- Management Skills
- Picking and processing
- Order picking
- Shipping and packaging
- Loading and unloading
- Receiving and Returns
- Putaways
Timeline
Picking Packer
Flexport
04.2025 - 08.2025
Shift Leader
Bakers Drive Thru
01.2020 - 08.2024
San Andreas High School
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