Eleanor Coleman
Various Families
Richmond,VA
5
years of professional experience
Enthusiastic professional skilled in creating positive guest experiences and supporting event planning. Strong background in hospitality and childcare, fostering teamwork and collaboration to achieve high levels of customer satisfaction.
Work History
Hostess/Server
2 Years 2 Months- Greeted and seated guests, ensuring positive first impressions for visitors.
- Managed dining reservations and coordinated seating arrangements to optimize guest flow.
- Provided attentive service while taking orders and delivering food in a timely manner.
- Collaborated with kitchen staff to maintain menu accuracy and accommodate special requests.
- Trained new team members on service standards and operational procedures for efficiency.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Supported event planning by setting up dining spaces for special occasions and private functions.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Family Nanny
5 Years 2 Months- Supervised children's daily activities, ensuring safety and engagement in educational play.
- Organized recreational outings that promoted physical activity and social skills development for children.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Safeguarded children's well-being by closely monitoring their activities and providing appropriate supervision at all times.
Front Desk Receptionist
1 Year- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered phone calls and responded to inquiries efficiently and professionally.
- Scheduled appointments and maintained calendar for clients and instructors.
- Maintained cleanliness and organization of reception area for positive client experience.
- Assisted in onboarding new clients, providing information on classes and services offered.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Event And Experience Management
High School Diploma
Skills
Event setup
Excellent communication
Customer satisfaction
Customer engagement
Organizational skills
Attention to detail
Time management
Health and safety
Adaptable and flexible
Problem-solving
Reliable and responsible
Warm and friendly
Timeline
Front Desk Receptionist
Point and Flex Pilates Fitness
08.2025 - 08.2026Read More
Hostess/Server
The Dominion Country Club
08.2024 - CurrentRead More
Family Nanny
Various Families
08.2021 - CurrentRead More
Virginia Polytechnic And State University
Bachelor of Science from Event And Experience Management
Read More
Saint Gertrude High School
High School Diploma
Read More
Awards
AP Scholar Award
Latin National Honor Society (Member)
Honor Roll (Grades 9-12)