Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Mendebaic

Naples

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

6
6
years of professional experience
2012
2012
years of post-secondary education

Work History

Server/Hostess Manager

Osteria Capri
Naples
09.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Assisted in maintaining cleanliness and organization of dining areas.

-Trained and helped manage new Hostesses

  • Recommended menu items based on customer preferences and dietary needs.
  • Set up tables and arranged dining spaces for special events.
  • Resolved customer inquiries and complaints with professionalism and courtesy.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Cocktail Server

7 Martini & Tapas
Virginia Beach
09.2022 - 12.2024
  • Provided exceptional customer service in a fast-paced cocktail environment.
  • Managed drink orders efficiently during peak service hours.
  • Maintained cleanliness and organization of the bar area consistently.
  • Assisted in training new staff on service procedures and standards.
  • Handled cash and credit transactions accurately during shifts.
  • Checked identification prior to serving.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Verified inventory levels for ordering purposes.

Server

The Island
Virginia Beach
05.2020 - 12.2023
  • Delivered exceptional customer service in a fast-paced restaurant environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed tables efficiently, taking orders and processing payments accurately.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked food before serving it to customers.

Education

Floyd E Kellam HS
Virginia Beach, Virginia

Skills

  • Customer service
  • Table management
  • POS operation
  • Event setup
  • Cash handling
  • Menu knowledge
  • Team collaboration
  • Conflict resolution
  • Sales enhancement
  • Allergy awareness
  • Hospitality service expertise

Timeline

Server/Hostess Manager

Osteria Capri
09.2025 - Current

Cocktail Server

7 Martini & Tapas
09.2022 - 12.2024

Server

The Island
05.2020 - 12.2023

Floyd E Kellam HS
Madison Mendebaic