Eleanor Hough
Edinboro,PA
Summary
Energetically advanced customer satisfaction and pet care excellence at Paws N' Claws, leveraging standout problem-solving abilities and meticulous attention to detail. Elevated service quality through personalized consultations and efficient scheduling, achieving improvements in client feedback. Skilled in payment processing and record keeping, consistently ensuring a clean, welcoming environment for all.
Overview
1
1
year of professional experience
Work History
Professional Dog Groomer
Paws N' Claws
02.2023 - 04.2024
- Maintained a clean and hygienic work environment, adhering to sanitation protocols for the safety of pets and staff.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
Customer Service Representative
Paws N' Claws
11.2022 - 07.2023
- Handled customer inquiries about different services courteously and professionally.
- Greeted pet parents with warm smile and pleasantly asked for check-ins upon arrival.
- Coordinated client scheduling, check-in, check-out and payments for billing
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer and pet records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained desk and waiting room, keeping common areas clean and tidy.
- Enhanced client satisfaction by efficiently scheduling appointments and overnight boarding reservations.
Education
High School Diploma -
Northwestern High School
Albion, PA06.2021
Skills
- Customer Service
- Call Management
- Problem-solving abilities
- Record Keeping Abilities
- Work Prioritization
- Payment Processing
- Cleanliness Maintenance
- Attention to Detail
Timeline
Professional Dog Groomer
Paws N' Claws
02.2023 - 04.2024
Customer Service Representative
Paws N' Claws
11.2022 - 07.2023
High School Diploma -
Northwestern High School
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