Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Handled OLTP systems, payment processing, cash change and issuing of receipt.
Kept product inventory stocked during times of customer congestion and high demand.
Server at Chimes
Brent
Baton Rouge, LA
08.2021 - 03.2022
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Front Desk Worker
Robin Ferguson
Lafayette, LA
09.2018 - 05.2019
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Hostess at Agave
Rick
Lafayette, LA
01.2016 - 07.2016
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Associate of Applied Science - Marketing
University of Louisiana At Lafayette
Lafayette, LA
05.2024
Skills
Menu Memorization
Hospitality and Professionalism
Production Understanding
Display Maintenance
Accomplishments
Served individually made coffee drinks to over 200+ customers daily.