Eleanor Milo
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Teller
Plus Credit Union
06.2023 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Lead Cashier
McDonalds
09.2020 - 10.2023
- Handled customer complaints in a sympathetic and efficient manner
- Ensured privacy standards are upheld by complying by company standards and protocols.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Primary Education -
Nevada State College
12.2025
Centennial High School
Las Vegas, Nevada01.2021
Skills
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Goal-Oriented
- Team Collaboration and Leadership
- Relationship Building
- Analytical Thinking
- Team Development
Certification
Basic Life Support American Heart Assoc., 2021, 2022
Languages
English
Native or Bilingual
Timeline
Lead Teller
Plus Credit Union
06.2023 - Current
Lead Cashier
McDonalds
09.2020 - 10.2023
Primary Education -
Nevada State College
Centennial High School
Basic Life Support American Heart Assoc., 2021, 2022
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