Jayden Kistler
Murray
Summary
With a proven track record at America First Credit Union, I excel in customer service and problem-solving, ensuring operational excellence and team development. Demonstrated leadership in coaching and meticulous attention to detail led to enhanced team performance and member satisfaction, embodying a goal-oriented approach with a positive attitude.
Overview
6
6
years of professional experience
Work History
Lead Teller
America First Credit Union
06.2022 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Conducted audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Coached tellers by completing monthly sales observations and holding consistent one on ones regarding goals and areas of improvement.
- Assisted members with account inquiries, resolving issues promptly to ensure satisfaction.
Back-Up Lead Teller
America First Credit Union
08.2021 - 06.2022
- Assisted the lead teller in balancing the vault, ordering cash and assisting tellers
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned to coach tellers on improving their sales and teller statistical report.
Teller
America First Credit Union
08.2020 - 08.2021
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed member transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Manager
Fiiz Drinks
06.2019 - 08.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Online06-2027
High School Diploma -
Brighton High School
Cottonwood Heights, UT06-2019
Skills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Coaching and mentoring
- Goal oriented
Timeline
Lead Teller
America First Credit Union
06.2022 - Current
Back-Up Lead Teller
America First Credit Union
08.2021 - 06.2022
Teller
America First Credit Union
08.2020 - 08.2021
Manager
Fiiz Drinks
06.2019 - 08.2020
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Brighton High School
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